Product Support Engineer
hace 23 horas
Project Description: We are a team of Product Support Engineers for a high‐end hardware‐based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release equipment with confidence to the market. We support a broad array of network emulated protocols and an API that enables automating repetitive tasks, such as hardware regression testing. Our platform can emulate complex network topologies and traffic conditions, thus, quickly identifying problem areas with intelligent and relevant results. Our testing solution operates at layers 2 and 3 of the OSI model and it consists of a test GUI and API, both running over specialized hardware. Responsibilities: As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities. • Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via telephone and email and moving them forward until their proper termination. • Internally replicate customer scenarios by the use of routers, switches and other network equipment. • Communicate with other teams regarding bugs and follows-up to make sure fixes are received, tested and conveyed to the customer. • Complete and maintain records of customer issues and product defects using CRM tools like SalesForce. • Occasionally attend on-site training and support for the customers. Mandatory Skills Description: • Solid Data Networks fundamentals including network equipment and protocols. • Solid scripting fundamentals. Ability to perform basic tasks with a scripting or programming language. • Troubleshooting abilities. • Customer orientation. • Ability to communicate fluently in Spanish and English in verbal and written form. • Bachelor's degree in related engineering or computer science areas or equivalent years of experience. Nice-to-Have Skills Description: • Formal training and certification in networking concepts such as Cisco or Spirent certification. • Experience using Spirent Communications test equipment. Languages: - English: C1 Advanced - Spanish: C2 Proficient
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Product Support Engineer
hace 1 semana
Guadalajara, Jal., México Luxoft A tiempo completoProduct Support Engineer Support Services team , focused on high-end, hardware-based network testing solutions. service providers, network equipment manufacturers, and enterprise organizations test, measure, and validate their network designs and devices before going to market. emulating complex network topologies and real-world traffic...
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Product Support Engineer
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Guadalajara, Jal., México Luxoft A tiempo completo🌐 About the Role We are looking for a Product Support Engineer to join our Support Services team , focused on high-end, hardware-based network testing solutions. Our customers include service providers, network equipment manufacturers, and enterprise organizations that rely on our technology to test, measure, and validate their network designs and devices...
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Product Support Engineer
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Guadalajara, Jal., México Luxoft A tiempo completoAbout the Role We are looking for a Product Support Engineer to join our Support Services team , focused on high-end, hardware-based network testing solutions. Our customers include service providers, network equipment manufacturers, and enterprise organizations that rely on our technology to test, measure, and validate their network designs and devices...
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Product Support Engineer
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Guadalajara, Jal., México Luxoft A tiempo completoAbout the Role We are looking for a Product Support Engineer to join our Support Services team, focused on high-end, hardware-based network testing solutions. Our customers include service providers, network equipment manufacturers, and enterprise organizations that rely on our technology to test, measure, and validate their network designs and devices...
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Product Support Engineer
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Product Support Americas Engineer
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Guadalajara, México Sidel A tiempo completoproduct support americas engineer works with all the service and project team in order to support them on technical issues, sales oportunity, FSE intervention support. His experience and high technical skill convert him as a referent in term of technical knowledge about the sidel equipment.**Your Mission**:Product Support "Region" Engineer is part of Product...
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Support Product Support Engineer
hace 1 semana
Guadalajara, Jal., México Luxoft A tiempo completo- Project Description: - We are a team of Product Support Engineers for a high‐end hardware‐based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Product Support Engineer
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Guadalajara, México OMRON A tiempo completoWe are looking for our next **Product Support Engineer** based in Guadalajara. Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, Switches, Connectors and Sensors) and a limited amount of IA products such as Industrial Components...
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Product Support Engineer
hace 13 minutos
Guadalajara, México Luxoft A tiempo completoAbout the Role We are looking for a Product Support Engineer to join our Support Services team , focused on high-end, hardware-based network testing solutions. Our customers include service providers, network equipment manufacturers, and enterprise organizations that rely on our technology to test, measure, and validate their network designs and devices...
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Product Support Engineer
hace 2 semanas
Guadalajara, Jal., México Luxoft A tiempo completoProject Description: We are a team of Product Support Engineers for a high‐end hardware‐based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
