Lifecycle Manager
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We are looking for a data-driven, creative, and highly technical
Lifecycle Manager
to own our customer retention strategy. Your primary playground will be
Klaviyo , and your North Star metric will be
Customer Lifetime Value (LTV) . This isn't a role for a generalist—we need someone who has lived and breathed e-commerce, understands the nuances of a high-growth brand, and knows how to turn a one-time buyer into a lifelong advocate. What You'll Do
Klaviyo Mastery:
Own the full execution of our email and SMS strategy. This includes sophisticated segmentation, high-converting automated flows (Welcome, Abandoned Cart, Post-Purchase, Win-back), and a high-frequency campaign calendar.
LTV Optimization:
Analyze customer cohorts to identify churn points and opportunities for upsells or cross-sells. You will be responsible for moving the needle on repeat purchase rates and average order value (AOV).
A/B Testing & Optimization:
Maintain a rigorous testing roadmap. You'll constantly experiment with subject lines, send times, content blocks, and incentive structures to squeeze every ounce of ROI out of our list.
Personalization & Segmentation:
Move beyond \"batch and blast.\" Use predictive analytics and behavioral data to deliver the right message to the right person at the right time.
Collaboration:
Work closely with the Creative team to ensure every touchpoint is on-brand and high-converting, and with the Product team to align lifecycle triggers with the on-site experience.
Reporting:
Deliver weekly and monthly reports on channel performance, attribution, and health of the subscriber base.
Who You Are
E-comm Native:
You have
3+ years of experience
working in-house for a direct-to-consumer (DTC) or e-commerce brand. You understand the unique challenges of inventory cycles, seasonal peaks, and customer psychology.
Klaviyo Expert:
You don't just \"know\" Klaviyo; you're a power user. You understand custom properties, event-based triggers, and how to integrate Klaviyo with the rest of our tech stack (Shopify, Gorgias, etc.).
Analytical Mindset:
You are comfortable in a spreadsheet. You can calculate LTV, Paybakc period, etc in your sleep and use data to tell a story.
Copy & Creative Eye:
While you don't need to be a designer, you know what \"good\" looks like. You can write punchy, brand-aligned copy that drives action.
Self-Starter:
You are comfortable in a fast-paced environment where you own your results. You don't wait for a brief; you find the opportunity and build the solution.
Requirements
Proven track record of increasing Retention/LTV at a growth-stage e-commerce brand.
Deep technical proficiency in
Klaviyo
(Certification is a plus).
Experience with
Shopify
Familiarity with SMS marketing platforms (Attentive, Postscript, or Klaviyo SMS).
Strong understanding of deliverability, list hygiene, and GDPR/CCPA compliance.
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