Service Desk
hace 6 horas
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Modelo de trabajo: 100% presencial, 2 días de descanso por semana, turno rotativo, operación 24/7.
Ubicación: Zapopan, Jalisco
Service Desk / IT Support – Español
HCL está en búsqueda de un/a Service Desk / IT Support para unirse a nuestro equipo. La persona seleccionada será el primer punto de contacto para los usuarios que requieran soporte técnico, brindando atención eficiente y asegurando una experiencia positiva mediante la resolución o correcta escalación de incidencias de TI.
Perfil requerido (Qualifications)
Se valorará contar con grado medio o formación profesional en áreas relacionadas con TI (Soporte Informático, Sistemas, Informática, etc.).
Se valorará contar con certificaciones como CompTIA A+ o certificaciones equivalentes de soporte técnico de nivel básico.
Experiencia previa en roles de atención al cliente o soporte técnico será altamente valorada.
Conocimientos técnicos sólidos y capacidad para analizar rápidamente situaciones , resolver incidencias o escalarlas adecuadamente.
Capacidad para trabajar bajo supervisión, registrando y dando seguimiento a incidentes y datos de confiabilidad del servicio .
Conocimiento o familiaridad con mejores prácticas ITIL será considerado un plus.
Conocimientos de hardware y software (sistemas operativos, aplicaciones de uso común) y conceptos básicos de redes .
Experiencia en el uso de sistemas de tickets y herramientas de base de conocimientos .
Conocimiento de buenas prácticas de seguridad informática y seguridad en línea.
Habilidades generales de cómputo, incluyendo navegación en internet y uso de correo electrónico .
Dominio de Microsoft Office (Word, Excel, Outlook, PowerPoint).
Actuar como primer punto de contacto para los usuarios que requieren soporte técnico.
Atender solicitudes de soporte de TI a través de teléfono, correo electrónico u otros canales definidos.
Registrar, revisar, categorizar y priorizar todas las solicitudes de soporte en el sistema de tickets, siguiendo criterios de escalamiento.
Realizar tareas básicas de troubleshooting y resolución de problemas comunes relacionados con hardware, software y red, de acuerdo con procedimientos documentados y artículos de la base de conocimientos.
Brindar soporte a usuarios en tareas como:
Uso de aplicaciones y herramientas básicas
Seguro de Gastos Médicos Mayores (extensible a cónyuge e hijos menores de 25 años, según aplique)
~ Seguro de Gastos Médicos Menores
~ 12 días de vacaciones el primer año, con incremento anual conforme a la ley
-
service desk
hace 2 semanas
Bellavista, Jal., México HCLTech A tiempo completoProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support. Route and escalate issues to internal Level 2 and Level 3 support teams as required. Coordinate and manage relationships with external vendors and service providers for problem resolution. Use the Incident Management System to...
-
service desk
hace 4 semanas
Bellavista, Jal., México HCLTech A tiempo completoProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support. Route and escalate issues to internal Level 2 and Level 3 support teams as required. Coordinate and manage relationships with external vendors and service providers for problem resolution. Use the Incident Management System to...
-
Service Desk
hace 5 días
Bellavista, Jal., México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
service desk
hace 7 horas
Bellavista, México HCLTech A tiempo completoAndares Zone Key Responsibilities - Provide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support. - Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure. - Route and escalate issues to internal Level 2 and Level 3 support teams as...
-
Service Desk
hace 5 días
Bellavista, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
Service Desk
hace 7 horas
Bellavista, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
Service desk Portugués
hace 6 horas
Guadalajara, Jal., México HCLTech A tiempo completoHCL is looking for a Service Desk Portuguese with below requirements: Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users ~1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. ~ Phone support experience is mandatory ~...
-
Service desk Portugués
hace 6 horas
Guadalajara, Jal., México HCLTech A tiempo completoHCL is looking for a Service Desk Portuguese with below requirements: Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users • 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. • Phone support experience is mandatory...
-
Service Desk Team Lead
hace 4 semanas
Guadalajara, Jal., México HCLTech A tiempo completoAbout the job HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
-
Service Desk Team Lead
hace 3 semanas
Guadalajara, Jal., México HCLTech A tiempo completoAbout the job HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
