I.T. Application Support Administrator

hace 1 mes


Querétaro Qro, México A2Mac1 A tiempo completo

Main Responsibilities

  • Maintain overall application operation (RUN)
  • Handle day-to-day tickets from our internal and external customers
  • Manage platform access and rights following customer contract lifecycle in our CRM
  • Analyze reported issues and provide diagnostics
  • Perform troubleshooting tests, validate fixes and defects resolution
  • Enforce platform security and data protection aspects in scope
  • Authoring technical and support documentation, as and when needed

Your Profile

  • At least 2 – 3 years of experience working in a technical support role solving customer problems
  • Experience with MS SQL Server and data management.
  • Experience with B2B Web applications and web application architecture
  • Knowledge of Windows servers and Internet Information Services
  • Basic networking skills for application troubleshooting
  • Ability to quickly react and analyse complex technical problems
  • Identify the root cause of problems, perform gap-analysis
  • “Can do” and “Team Player” attitudes
  • Professional English language skills, both written and spoken as well as good analytical and organizational skills.
  • Basic knowledge in IT security and networking
  • Good understanding of ITIL and other IT support best practices
  • Experience with DevOps and orchestrating releases
  • Is comfortable working in a hybrid working model (3 days/week from office)

Nice to have:

  • Experience with Agile software development or other best in class development practices
  • Experience with MS Azure
  • Powershell scripting experience
  • Userlane or Web digital acquisition tool experience
  • Experience in automotive or industrial business.
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