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E-commerce Brand Management Associate

hace 4 semanas

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We are seeking a versatile E-commerce Brand Management Associate who will serve as both a strategic account partner and operational expert for our TikTok e-commerce initiatives. This dual-role position combines hands-on shop management with client relationship management, requiring strong analytical skills, exceptional communication abilities, and deep understanding of social commerce dynamics.

TikTok Shop Operations

Create and manage promotional campaigns, including discounts, flash sales, and participation in monthly TikTok seller programs
Identify and capitalize on TikTok growth opportunities, including mission completion for ad credits and promotional coupons
Conduct competitive research and implement data-driven strategies to enhance shop performance
Oversee CRM system implementation to nurture existing customer relationships and drive repeat purchases
Monitor daily shop health metrics and Seller Performance Score (SPS) to ensure platform compliance and optimal performance

Account Management

Create, analyze, and present detailed performance reports with actionable recommendations for growth
Develop comprehensive promotional calendars for TikTok Shop events, product launches, and seasonal initiatives
Ensure seamless integration between TikTok advertising efforts and shop functionality for optimal conversion performance
Track, analyze, and report on campaign performance metrics, focusing on shop conversion optimization
1+ years of combined experience in account management and TikTok Shop operations
~ Proven track record in client relationship management with demonstrated retention success
~ Strong analytical skills with experience in performance reporting and data interpretation
~ Experience with CRM systems and customer service platforms
~ Knowledge of TikTok platform, social commerce trends, and digital advertising ecosystems


Familiarity with competitive analysis and market research methodologies
Understanding of e-commerce metrics, conversion optimization, and customer lifecycle management

Key Performance Indicators

Campaign performance and conversion rates
This role operates in a fast-paced, client-focused environment requiring daily platform monitoring, proactive client communication, and coordination across multiple internal teams. The position demands both strategic account management skills and hands-on operational execution across TikTok's evolving commerce ecosystem.