Junior Customer Support
hace 6 días
🔎 About the Role As a Junior Customer Support , you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to cross-functional teams, and developing valuable, transferable skills within the SaaS industry. 🎯 What You’ll Do Respond to and resolve customer inquiries of varying complexity within established SLAs. Deliver a positive, customer-centric approach to issue resolution. Manage and document customer cases, updates, and tasks in our ticketing system. Review and process customer forms and documentation. Serve as a Subject Matter Expert (SME) for designated products and support processes. Collaborate with Product, Customer Success, Account Management, and other internal teams. Bring ideas to the table to improve processes and enhance the customer experience. 🧩 What We’re Looking For 1–3 years of experience in customer support (preferably in B2B or SaaS environments). Advanced English communication skills (written and verbal) — required. Exceptional communication and the ability to simplify technical or complex concepts. Advanced/Bilingual English level. Fluency in French and/or Spanish is a strong plus (read, speak, write). Experience with Zendesk or similar ticketing platforms is a plus. Positive, adaptable attitude with an enthusiastic presence. Strong organizational skills and high attention to detail. Ability to prioritize tasks and work with a sense of urgency under tight deadlines. Team-oriented mindset with a willingness to support tasks of any size. Creative, analytical problem-solving approach. Proficiency in Microsoft Office Suite. 🚀 Why Join Us Be part of a growing SaaS company with real opportunities to learn and advance. Work closely with a collaborative and supportive team. Make a meaningful impact on the daily experience of thousands of users. Gain exposure to cross-functional teams and develop skills that grow with your career. Hybrid work model based in Guadalajara . About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services. 🎁Benefits 12 vacation days (50% paid) Major medical insurance + life insurance 30 days of year-end bonus (Aguinaldo) 🎄13% savings fund Grocery + restaurant vouchers 🍔 Gym Pass💪
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Junior Customer Support
hace 6 días
Guadalajara, Jal., México GlobalLogic A tiempo completoAbout the Role As a Junior Customer Support , you will be the frontline support for our users and administrators. Through phone, email, and web chat, you'll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to...
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Junior Customer Support
hace 1 día
Guadalajara, Jal., México GlobalLogic A tiempo completoAbout the Role As a Junior Customer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you'll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to...
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Junior Customer Support
hace 7 días
Guadalajara, México GlobalLogic A tiempo completoAbout the Role As a Junior Customer Support , you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to...
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Junior Customer Support
hace 6 días
Guadalajara, México GlobalLogic A tiempo completoAbout the Role As a Junior Customer Support , you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to...
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Junior Customer Support Analyst
hace 4 semanas
Guadalajara, Jal., México Tata Consultancy Services A tiempo completoJoin one of the biggest IT Services companies in the world! Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. Junior Customer Support Analyst Communicate with customers via phone, email and chat Data entry in various platforms Advanced...
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Junior Customer Support Analyst
hace 4 semanas
Guadalajara, Jal., México Tata Consultancy Services A tiempo completoJoin one of the biggest IT Services companies in the world! Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. We are looking for Junior Customer Support Analyst in Guadalajara , who wants to learn and transform his career. ...
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Junior Customer Support
hace 6 días
Guadalajara, México GlobalLogic A tiempo completo🔎 About the RoleAs a Junior Customer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products.Joining our team means learning the foundations of our business model, gaining exposure to...
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Junior Customer Support
hace 6 días
Guadalajara, México GlobalLogic A tiempo completo🔎 About the RoleAs a Junior Customer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products.Joining our team means learning the foundations of our business model, gaining exposure to...
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Junior Customer Support
hace 6 días
Guadalajara, México GlobalLogic A tiempo completo🔎 About the RoleAs a Junior Customer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products.Joining our team means learning the foundations of our business model, gaining exposure to...
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Junior customer support
hace 4 días
Guadalajara, México GlobalLogic A tiempo completoAbout the RoleAs a Junior Customer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you'll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products.Joining our team means learning the foundations of our business model, gaining exposure to...
