Frontend Support Engineer

Encontrado en: Jooble MX O C2 - hace 3 semanas


Ciudad de México Digital@FEMSA Careers A tiempo completo

Digital FEMSA es la división de innovación tecnológica que ofrece soluciones digitales para simplificar la vida de nuestros clientes. Está integrada por negocios que aprovechan la tecnología para generar herramientas prácticas y confiables, con un equipo diverso y multidisciplinario centrado en desarrollar una propuesta de valor innovadora y diferenciada en este mercado. Respaldada por los más de 130 años de experiencia y compromiso a la excelencia de FEMSA, esta nueva división continúa con la misión de generar valor económico y social, ahora en la comunidad digital.

Objetivo general :

Buscamos al nuevo integrante frontend con conocimientos en React/Typescript que formará parte del equipo de soporte a operaciones. Asegurará el funcionamiento eficiente y la calidad del soporte técnico para las aplicaciones core y sistemas de DigitalFEMSA, contribuyendo a una experiencia del usuario sin problemas y a la excelencia operativa en transacciones financieras. Colaborará con el equipo de desarrollo para mantener altos estándares de seguridad y cumplir con regulaciones específicas de la industria.


Algunas responsabilidades:

  • Ofrecer soporte técnico especializado de nivel 2 y 3 para las aplicaciones de femsa digital y sistemas de pagos, asegurando la disponibilidad continua y la eficiencia operativa.
  • Colaborar estrechamente con los equipos de desarrollo para comprender a fondo la arquitectura de la aplicación y proporcionar soporte técnico experto.
  • Gestionar incidencias y solicitudes de servicio relacionadas con transacciones, autenticación y otros aspectos críticos de las aplicaciones core.
  • Diagnóstico y resolución rápida de problemas técnicos, incluida la coordinación con el equipo de desarrollo para abordar problemas más complejos.
  • Proporcionar formación técnica a usuarios finales y colaborar en la creación de recursos de autoayuda.
  • Participar en la implementación de actualizaciones y nuevas características, asegurando una transición fluida y minimizando el impacto en los usuarios.
  • Contribuir a la documentación de procesos, procedimientos y resolución de problemas para el equipo de soporte.
  • Colaborar en un equipo de alto rendimiento, multidisciplinario en un entorno Agile.
  • Colaborar con usuarios internos de negocio y tecnología para entregar soluciones end-to-end.
  • Crear componentes, flujos, diseñados de forma creativa y que ayuden a la operativa diaria al equipo de soporte a operaciones.
  • Desarrollar componentes de UI altamente eficientes.
  • Actividades basadas en objetivos claramente definidos: Podrá tener reuniones one to one con su líder (quien lo hará aprovechar al máximo en su potencial).

¿Qué necesita el equipo?

  • Idealmente background en Fintech o Banco, preferiblemente en el área de wallet digital y sistemas de pago.
  • Sólida experiencia en soporte técnico de aplicaciones (preferentemente incidentes transaccionales).
  • Habilidades avanzadas de resolución de problemas y diagnóstico técnico incluyendo skills de servicio al cliente.
  • Conocimiento en herramientas para troubleshooting.
  • Al menos 1 año desarrollando en React/TypeScript o React-Native/TypeScript.
  • Conocimiento en los últimos estándares con JS y TS.
  • Estar familiarizados con bibliotecas de gestión de estado (Redux/Sagas/SWR/NextJS).
  • Conocimiento de los estándares y frameworks de prueba unitarias (jest).
  • Bibliotecas de testing como react-testing-library/enzyme.
  • Conocimiento de herramientas para documentar y probar sus componentes como storybook.
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