Team Leader
hace 2 días
Industry: Fire Protection, Life-Safety & Critical Communications Manufacturing Location: On-site, San Pedro Garza Garcia (Monterrey)
Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you're a strong communicator, a natural problem-solver, and a motivating team leader, this role is for you.
Lead, coach, and develop a team of customer service representatives.
Ensure consistent, brand-aligned communication with customers and internal teams.
3–5 years of customer service experience
~ At least 1–2 years as a team leader.
~ Exceptional organizational, analytical, and time-management skills.
~ Proficiency with CRM/ticketing systems, Microsoft Office, and ideally ERP/workflow tools.
~ Intermediate spoken English as you'll have frequent conversations with the US office
This job is on-site at the office in San Pedro Garza Garcia (Monterrey) 5 days a week
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