Software Support Specialist

\u003cp\u003e\u003cstrong\u003eJob ID:\u003c/strong\u003e \u003cspan\u003e191285\u003c/span\u003e \u003cbr\u003e\u003cstrong\u003eRequired Travel\u003c/strong\u003e :\u003cspan\u003eMinimal\u003c/span\u003e \u003cbr\u003e\u003cstrong\u003e\u003cspan\u003eManagerial
- No\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003eLocation: \u003cspan contenteditable=\"false\"\u003eMexico-Guadalajara (AM)\u003c/span\u003e\u003c/strong\u003e \u003c/p\u003e\u003cdiv\u003e\u003cdiv style='padding: 10px 0px;border: 1px solid transparent;'\u003e\u003cdiv style='font-size:20px;word-wrap: break-word;'\u003e\u003cH2 style='font-size: 1em; margin: 0px'\u003e\u003cb\u003eWho are we?\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cp\u003eAmdocs helps those who build the future to make it amazing.

With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.

Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style='padding: 10px 0px;border: 1px solid transparent;'\u003e\u003cdiv style='font-size:20px;word-wrap: break-word;'\u003e\u003cH2 style='font-size: 1em; margin: 0px'\u003e\u003cb\u003eIn one sentence\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cp\u003eResponsible for providing outstanding technical support to a global customer base.\u003c/p\u003e\u003cp\u003eKeeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style='padding: 10px 0px;border: 1px solid transparent;'\u003e\u003cdiv style='font-size:20px;word-wrap: break-word;'\u003e\u003cH2 style='font-size: 1em; margin: 0px'\u003e\u003cb\u003eWhat will your job look like?\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cul\u003e\u003cli\u003eProvide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.\u003c/li\u003e\u003cli\u003eInvestigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.\u003c/li\u003e\u003cli\u003eAnalyze production issues from the business and application/code perspective and outlines corrective actions.\u003c/li\u003e\u003cli\u003eTechnical focal point with other teams to resolve cross product/solution issues.\u003c/li\u003e\u003cli\u003eOwnership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.\u003c/li\u003e\u003cli\u003eBring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.\u003c/li\u003e\u003cli\u003eContribute in meeting various SLA\u0026rsquo;s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.\u003c/li\u003e\u003cli\u003eOnboard new employees and train them on processes and collaboration with team members.

Take active role in team building, including technical mentoring and knowledge transfer.\u003c/li\u003e\u003cli\u003ePartner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style='padding: 10px 0px;border: 1px solid transparent;'\u003e\u003cdiv style='font-size:20px;word-wrap: break-word;'\u003e\u003cH2 style='font-size: 1em; margin: 0px'\u003e\u003cb\u003eAll you need is...\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cul\u003e\u003cli\u003eBachelor\u0026rsquo;s degree in Computer Science/Information Technology or equivalent\u003c/li\u003e\u003cli\u003e5 years\u0026rsquo; experience as a Software Support Engineer\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style='padding: 10px 0px;border: 1px solid transparent;'\u003e\u003cdiv style='font-size:20px;word-wrap: break-word;'\u003e\u003cH2 style='font-size: 1em; margin: 0px'\u003e\u003cb\u003eWhy you will love this job:\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cul\u003e\u003cli\u003eGet a chance to gain valuable