Sr. Platform Enginieer
hace 4 semanas
Learn more about the company: Arqia specializes in mobile connectivity and IoT (Internet of Things) solutions, offering a robust platform for SIM card management and global connectivity. Its purpose is to transform the future of communication and connectivity in Brazil and worldwide. With a culture that values innovation and continuous development, we seek to connect people and businesses efficiently. Here, our motto is #TogetherWeAreBetter . We are looking for a Technical Support Engineer who is passionate about the Internet of Things (IoT) to serve as the technical backbone of our operations in Mexico. You will be the trusted expert and primary point of contact for our customers, responsible for diagnosing and resolving complex connectivity issues, ensuring successful integrations, and delivering an exceptional customer experience. Responsibilities: - Level 2/3 Technical Support: Act as the main escalation point for all customer technical issues in Mexico related to IoT connectivity, M2M/eSIM SIM cards, and platforms. Diagnosis and Resolution: Analyze, diagnose, and resolve complex network issues, device connectivity problems, and platform configurations using monitoring tools and logs. Customer Onboarding: Provide technical support to new customers during the onboarding process, ensuring their devices connect and report correctly to our platform. Incident Management: Manage the full lifecycle of support tickets (creation, tracking, resolution, and closure) in the ticketing system, meeting defined SLAs. Technical Documentation: Create and maintain a knowledge base with troubleshooting guides, FAQs, and best practices for both customers and internal use. Internal Collaboration: Effectively escalate and communicate bugs or recurring issues to Development (Dev) and Product teams, acting as the voice of the customer. Training: Provide basic technical training to customers on platform usage and IoT connectivity best practices. Requirements: - Experience: Experience in similar roles (L2/L3 Technical Support, Field Engineer, Network Support, NOC Engineer) within the Telecommunications or IoT Technology sector. IoT Connectivity (Critical): Strong experience with M2M connectivity technologies, SIM card management (including eSIMs/eUICC), and connectivity management platforms. IoT Protocols: Practical knowledge of IoT communication protocols such as MQTT, CoAP, and/or LwM2M. APIs: Experience using and troubleshooting REST/JSON APIs for platform integration and issue resolution. Networking: Solid fundamentals in TCP/IP networking, VPNs, firewalls, and network diagnostic tools. Cloud Platforms (Preferred): Familiarity with IoT services on cloud platforms such as AWS IoT Core or Azure IoT Hub. Languages: Fluent English and Spanish.
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Sr. Platform Enginieer
hace 4 semanas
Juárez, Juárez, Chih., México Arqia A tiempo completoLearn more about the company: Arqia specializes in mobile connectivity and IoT (Internet of Things) solutions, offering a robust platform for SIM card management and global connectivity. Its purpose is to transform the future of communication and connectivity in Brazil and worldwide. With a culture that values innovation and continuous development, we...
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Sr. Platform Enginieer
hace 4 semanas
Ciudad Juárez, México Arqia A tiempo completoLearn more about the company: Arqia specializes in mobile connectivity and IoT (Internet of Things) solutions, offering a robust platform for SIM card management and global connectivity. Its purpose is to transform the future of communication and connectivity in Brazil and worldwide. With a culture that values innovation and continuous development, we seek...
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Success Factors Sr.
hace 4 semanas
Juárez, Juárez, Chih., México CORUS Consulting A tiempo completoSomos una consultora con más de 15 años de experiencia con diferentes clientes a nivel mundial; tenemos presencia en Europa, Estados Unidos, Asia y México. Nos encontramos en búsqueda de tu talento para laborar como: Success Factors Sr. Responsabilidades: Construcción de reportes y extracción de datos para Employee Central y la integración de datos de...
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Success Factors Sr.
hace 4 semanas
Juárez, Juárez, Chih., México CORUS Consulting A tiempo completoSomos una consultora con más de 15 años de experiencia con diferentes clientes a nivel mundial; Construcción de reportes y extracción de datos para Employee Central y la integración de datos de otros módulos como Reclutamiento, Desempeño, Objetivos, Desarrollos, LMS, Compensaciones, etc. Acceso a provisioning para configuración y activación de...
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Success Factors Sr.
hace 4 semanas
Ciudad Juárez, México CORUS Consulting A tiempo completoSomos una consultora con más de 15 años de experiencia con diferentes clientes a nivel mundial; tenemos presencia en Europa, Estados Unidos, Asia y México. Nos encontramos en búsqueda de tu talento para laborar como: Success Factors Sr. Responsabilidades: Construcción de reportes y extracción de datos para Employee Central y la integración de datos de...
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Loyalty IT Sr. Manager
hace 4 días
Ciudad Juárez, México Viva A tiempo completoAt Viva, we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and...
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Loyalty IT Sr. Manager
hace 2 días
Ciudad Juárez, México Viva A tiempo completoAt Viva, we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and...
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Juárez, Juárez, Chih., México Compass A tiempo completo4812 - Senior Software Engineer , search & listings team ( contractor through Deel) Locations: ARGENTINA, URUGUAY, MEXICO ( Remote)*Only resumes in english and candidates based and legally authorized to work on any of the mentioned locations will be considered for the role) At Compass, our mission is to help everyone find their place in the world. Founded in...
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Vans Ecommerce Sr. Analyst
hace 2 semanas
Juárez, Juárez, Chih., México Mercedes-Benz México A tiempo completoMercedes-Benz AG is responsible for the global business of Mercedes-Benz Cars and Mercedes-Benz Vans, with over 170,000 employees worldwide. Mercedes-Benz AG is one of the world's largest manufacturers of luxury passenger cars. The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the...
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Vans Ecommerce Sr. Analyst
hace 2 semanas
Juárez, Juárez, Chih., México Mercedes-Benz México A tiempo completoMercedes-Benz AG is responsible for the global business of Mercedes-Benz Cars and Mercedes-Benz Vans, with over 170,000 employees worldwide. Mercedes-Benz AG is one of the world's largest manufacturers of luxury passenger cars. The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the...
