Client Program Manager

hace 5 horas

Ciudad de México, Ciudad de México Asurion A tiempo completo

<p>TheManager, Client Program Management (CPM)is responsible for supporting the delivery of client programs and ensuring day-to-day operational commitments are met. This role partners closely with internal cross-functional teams to execute client initiatives, track performance, and support positive client experience. The Manager serves as a day-to-day operational contact for assigned LATAM client programs, focusing on execution, coordination, and issue resolution. The role requires strong communication skills, organization, and the ability to work effectively in a matrixed environment. Strategic decisions, contract ownership, and final escalation authority remain with senior leadership.ESSENTIAL DUTIES AND RESPONSIBILITIES: Support assigned client programs by coordinating execution, communication, and ongoing operational activities Serve as a primary day-to-day contact for internal teams and client stakeholders on program-related topics Monitor program performance against established KPIs and SLAs; identify issues and escalate risks as appropriate Coordinate with internal teams (Product, Operations, Care, IT, Supply Chain, Legal, Program Management) to ensure client deliverables are met Assist with implementation activities and program changes by tracking tasks, timelines, and dependencies Respond to client questions and issues in a timely manner, partnering with internal teams to support resolution Support root cause analysis efforts and help document corrective actions for client escalations Prepare and maintain client reporting, dashboards, presentations, and status updates Support sales and account teams by sharing program updates and operational insights Maintain organized documentation related to program requirements, changes, and commitmentsEDUCATION AND EXPERIENCE: Required Education And Experience Bachelor's Degree preferred 4+ years of experience in client-facing roles such as account management, operations, or project/program management Strong verbal and written communication skills Spanish and English (advance) Ability to learn and navigate internal systems and processes Ability to explain operational processes and performance metrics to internal partners and clients Strong organizational skills with attention to detail Ability to work cross-functionally and manage multiple priorities Proficiency in Microsoft Office (Excel, PowerPoint, Word)
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