Operation Support

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start: fastest-growing tech companies in the UK So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting Lendable is launching its credit card product in Mexico and building a founding local team. We're looking for someone to own the day-to-day operation of that product: the customer conversations, yes, but also the queues, the exceptions, the data behind them, and the tooling that makes all of it faster next month than it was this month. This is not a scripted support seat. Our support stack is heavily instrumented and increasingly AI-assisted, which means the routine answers are largely handled what's left is the interesting part: cases that don't fit the script, patterns nobody has noticed yet, and processes that still need a human to design them. You'll spend part of your week talking to customers and part of it figuring out why they had to contact us at all. Take a case from first contact through to actual resolution, including the backend or ops step that fixes it — not just the reply to the customer Work alongside AI agents as part of your toolkit Use AI assistants and internal agents to triage, draft, summarise, and pull data — and know when their output is wrong and shouldn't be shipped Turn recurring problems into fewer problems Track what customers contact us about, quantify it, and bring the top patterns to Product, Risk, and Engineering with data attached Reduce your own dependency on other teams: learn the internal tools, the SQL queries, and the ops scripts well enough to answer your own questions Connect the dots across the business Be the person who notices that a spike in one queue is caused by something three systems away Bring the customer reality into product and risk decisions, and translate those decisions back into something a customer can understand in Spanish Excellent written Spanish and working English (our tools, docs, and much of the team operate in English) Genuine analytical curiosity: you like taking something apart to understand why it broke, and you follow the thread further than you were asked to Comfort with data and tooling — spreadsheets, dashboards, internal admin panels — and no fear of a query, an API response, or a log file Hands-on experience using AI tools in real work (ChatGPT, Claude, Copilot, n8n or similar): you've briefed an assistant on a task, iterated on the prompt, checked its output, and formed opinions about where it fails. A bias toward figuring it out: you exhaust what you can do yourself before escalating, and when you do escalate you arrive with context Care and precision with people's money and personal data, and the judgement to slow down on sensitive or emotional cases Comfort with ambiguity and shifting priorities in an early-stage team Experience in fintech, banking, lending, or payments operations Any hands-on technical foundation: basic SQL, scripting, Python notebooks, workflow automation tools, or having built something small yourself Experience owning a support or ops process, not just working inside one You'd rather hand a problem to another team than learn the system behind it the opportunity to scale up one of the world's most successful fintech companies Flexible working: Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls Health coverage: support for your physical and mental wellbeing, including private health cover Retirement & savings: long-term financial wellbeing through retirement savings plans Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations Check out our blog