Customer Insights Analyst
hace 4 semanas
Our client's Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you'll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide decisions across the global support ecosystem. This role focuses on driving business reviews, connecting signals across the digital and operational funnel, and translating data into clear, actionable narratives. The ideal candidate brings analytical depth, strategic foresight, and a strong communication presence — combining storytelling and structure to influence senior stakeholders. Key Responsibilities Lead recurring business reviews: Drive monthly and quarterly analysis cycles, distilling performance trends and operational insights for Player Support and leadership teams. Connect upper and lower funnel performance: Measure and interpret player behavior across the digital journey (in-client, web, GenAI chatbot) through to ticketing and agent-handled interactions. Synthesize and model insights: Combine large datasets and unstructured inputs into frameworks, models, and clear visual narratives that surface opportunities for improvement. Uncover patterns and correlations: Identify relationships between key performance metrics (e.g., contact rate, satisfaction, automation, staffing) to inform operational and product decisions. Drive strategic recommendations: Use data-driven storytelling to influence decisions on service design, automation levers, and player experience strategies. Operate with high autonomy: Work independently to identify emerging trends, anticipate needs, and proactively propose new analyses or perspectives. Collaborate across functions: Partner closely with Insights, Product, WFM, and Operations to ensure analytical alignment and integrated planning. Support forecasting and planning: Contribute to capacity models, cost-to-serve analysis, and longer-term scenario planning through structured data insights. Required Qualifications Background in management consulting, strategy, or operations within technology, gaming, or service environments Bachelor's degree in Statistics, Economics, Engineering, Business Administration, or a related field 5+ years of experience in business analytics, operations strategy, or a data-driven business function Strong analytical and problem-solving capability with a data-obsessed mindset Proven storytelling and synthesis skills — able to convert complex data into structured, visual, and compelling insights Demonstrated strategic thinking and leadership presence — comfortable engaging with senior stakeholders and influencing direction Proficiency in SQL, Python, and Tableau (or equivalent BI tools) Ability to work with high autonomy and manage competing priorities in a dynamic environment Flexible to collaborate across multiple time zones and global teams Preferred Qualifications Experience in player support, digital experience, or CX analytics MBA or relevant post-graduate degree Familiarity with Databricks, Google Analytics, or Redshift This role requires working onsite 5 days a week from our offices
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Research & Insights Analyst
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Ciudad de México, Ciudad de México Tá Consulting A tiempo completoResearch & Insights AnalystEstamos en la búsqueda de un Research & Insights Analyst para unirse al equipo de uno de nuestros clientes de Marketing Digital en México. Será responsable de transformar datos complejos en insights claros sobre comportamiento del consumidor y percepción de marca, impulsando decisiones estratégicas para los...
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Analyst - Product Insights
hace 3 semanas
Ciudad de México Thomson Reuters A tiempo completo**Analyst - Product Insights**If you’re an experienced data analyst who is ready to take on the challenge of collaborating with stakeholders, delivering insights through data-driven storytelling, and driving analytics initiatives, this could be the right job for you.Thomson Reuters is seeking a Product Insights Analyst for the Tax & Accounting product...
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Analyst - Product Insights
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Ciudad de México Thomson Reuters A tiempo completo**Analyst - Product Insights** If you’re an experienced data analyst who is ready to take on the challenge of collaborating with stakeholders, delivering insights through data-driven storytelling, and driving analytics initiatives, this could be the right job for you. Thomson Reuters is seeking a Product Insights Analyst for the Tax & Accounting product...
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Customer Insights Analyst
hace 4 semanas
Ciudad de México Tential Solutions A tiempo completoOur client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence . As a Senior Player Support Analyst , you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that...
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Sr. Analyst
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Ciudad de México Thomson Reuters A tiempo completo**Sr. Analyst - Product Insights** If you’re an experienced data analyst who can lead large scale analytics projects, is ready to take on the challenge of managing stakeholder relationships, defining analytics strategy, and driving analytics initiatives, this could be the right job for you. **Thomson Reuters **is seeking a **Senior Analyst, Product...
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Sr. Analyst
hace 1 día
Ciudad de México Thomson Reuters A tiempo completo**Sr. Analyst - Product Insights**If you’re an experienced data analyst who can lead large scale analytics projects, is ready to take on the challenge of managing stakeholder relationships, defining analytics strategy, and driving analytics initiatives, this could be the right job for you.**Thomson Reuters **is seeking a **Senior Analyst, Product Insights...
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Analyst, Insights Content
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Ciudad de México Warner Bros. Discovery A tiempo completo**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._****Who We Are**When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...
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Customer Insights Analyst
hace 3 días
Ciudad de México, Ciudad de México Tential Solutions A tiempo completoOur client's Player Support organization is evolving to deliver transformative player experiences powered bydata, insight, and product/operational excellence. As aSenior Player Support Analyst, you'll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide...
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Analyst, Enterprise Insights
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Ciudad de México Zendesk A tiempo completo**Analyst, Enterprise Insights** **Who we’re looking for**: The Enterprise Insights team is looking for an analyst to help design, build, and deliver data solutions and insights across all parts of the Zendesk enterprise. Enterprise Insights is an ‘end-to-end’ analytics team, meaning that we often start with raw data, build into meaningful datasets,...
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Analyst, Enterprise Insights
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Ciudad de México Zendesk A tiempo completo**Analyst, Enterprise Insights****Who we’re looking for**:The Enterprise Insights team is looking for an analyst to help design, build, and deliver data solutions and insights across all parts of the Zendesk enterprise. Enterprise Insights is an ‘end-to-end’ analytics team, meaning that we often start with raw data, build into meaningful datasets,...