Client Services

Company Description Client Services Manager Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition. Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital AcceleratorsTM. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition. Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [email protected] Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals. Fully Remote Specific

requirements:
Strong, proven experience recruiting across both the Mexican and US markets, ideally with experience leading or coaching Recruiters and/or Senior Recruiters Language Required: Proficiency in English Duties and

Responsibilities:
Lead a high performing team to provide high quality services focused on exceeding the expectations of clients. Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps. Provide leadership and coaching to direct reports. Complete performance management processes, including providing feedback and proactively addressing gaps. Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning. Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others. Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies. Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate. Support recruitment process needs of clients. Responsible for Cielo-specific metric reports and P&L management Drive standardization, continuous improvement and consistency of processes and procedures. Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives. The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth. Prior experience in a results-oriented TA role in talent acquisition or human resources. Experience coaching peers or managing a team. Exposure: Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools Strong proficiency in Microsoft Office Suite

Education:
Bachelor's degree in business, management, human resources, or related field, preferred