IT Engineer II

hace 4 semanas

Guadalajara Jal, México Rippling A tiempo completo

Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.

Who We Serve
Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions.

Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Role and Responsibilities

The Level 2 IT/OT (Operational Technology) Engineer executes assigned support tickets and project tasks to meet Managed Services Provider (MSP), Managed Security Services Provider (MSSP), and other contractually defined obligations for new and existing customer facilities. This role will perform routine and scheduled maintenance and support tasks, work break/fix and other support tickets, act as a subject matter expert for programs and products offered and respond to other emergent conditions across the fleet. Candidates must possess a strong understanding of and direct experience with concepts and best practices related to IT/OT systems.

Tasks

- Managed Service

· Interact with our portfolio of remote networks and systems to perform various functions such as user

provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration

management.

· Perform routine management of backup and recovery services, file and disk management, and virus

protection.

· Maintain consistent operation of multi-user systems, including coordination with various vendors,

operations personnel, project managers, end users, and customer and IT management.

· Interact with our portfolio of remote networks and systems to perform various functions including user

provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration

management.

· Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues,

escalating as necessary to ensure timely resolution.

· Perform implementation and administration activities for complex power generation computing

environments (Windows servers & workstations), networks and security (Hirschmann, Palo-Alto, Cisco),

communication (ISP services), and storage solutions.

· Evaluate host, system, and network configurations for newly contracted sites; suggesting

recommendations for improvements based on regulations and established framework.

· Execute all provided Standard Operating Procedures (SOP) and policies.

- Managed Cyber Security

· Peer review change tickets.

· Review security, antivirus, traffic, and event logs.

· Review and edit Access Control Lists and security policies.

- Consulting

· Evaluate vendor products, services, and suggestions.

· Plan and perform hardware and software upgrades

Other

· This position requires participation in the company’s 24/7 on-call rotation.

· Report status for all recurring and non-recurring efforts as required.

· Attend staff and client meetings as required.

· Availability to make occasional, planned shifts in work hours to accommodate efforts which can only be performed after generation hours.

· Develop and document technical processes and procedures as needed.

· Ensure that required tasks are completed or directed to others as necessary.

· Effective written and oral communication at all organizational levels with internal and external customers.

· Provide Subject Matter Expertise in the evolution of IT/OT framework programs developed for our customers.

· Mentor Level 1 IT/OT Engineers.

Preferred experience, qualification, and education

· Candidates with experience in NERC CIP-regulated or other compliance program or standard-driven environments (e.g., PCI-DSS, NIST, ISO-27001) are strongly preferred.

· Experience in compliance programs or standard-driven environments (e.g., PCI-DSS, NIST, ISO-27001)

· SOC, NOC, or other IT operation center experience

· Technical Degree or minimum 5+ years of relevant IT / OT professional experience

· Direct or indirect end-user service experience and/or experience providing remote support.

· Work experience in at least one of the following areas is required.

· SCADA and SCADA Historian design, deployment, or maintenance

· Power generation, especially renewable energy

· Work experience in at least three of the following focus areas is required:

· Tier 2 or Tier 3 IT or OT help desk support

· Computer network design or support

· Host hardening or security monitoring (Cybersecurity)

· NGFW configuration, maintenance, and administration

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