Customer Service Experience
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Customer Service
We are looking for professionals with experience using OEM and Tier 1 customer portals, capable of effectively coordinating customer requirements, supporting demand planning activities, ensuring on-time deliveries, and maintaining strong communication with domestic and international customers.
Key Responsibilities
- Serve as the primary liaison between customers and internal departments.
- Analyze and anticipate customer requirements to ensure proper execution within production operations.
- Manage customer demand schedules and releases.
- Monitor daily customer requirements, volume fluctuations, and shipment priorities.
- Manage and maintain customer information through customer portals.
- Coordinate customer delivery performance and ensure compliance with delivery schedules.
- Analyze delivery performance issues (DDPM) and participate in the implementation of corrective actions and continuous improvement initiatives.
- Maintain appropriate inventory levels and safety stock to support customer demand.
- Work closely with Production, Planning, Logistics, and Supply Chain teams to ensure operational alignment.
Qualifications
- Bachelor's Degree in Business Administration, Industrial Engineering, Logistics, Supply Chain Management, or a related field.
- 2-5 years of experience within the automotive industry.
- Previous experience in Customer Service, Production Planning, Material Planning, Logistics, or Supply Chain operations.
- Advanced English proficiency (written and verbal).
- Experience using ERP and EDI systems.
- Hands-on experience utilizing customer portals for demand releases, shipment management, ASN processing, inventory monitoring, production schedules, and delivery tracking.
- Knowledge of production planning, logistics, and supply chain processes.
- Preferred Competencies
- • Strong communication skills
- • Proactive mindset
- • Highly organized
- • Customer-focused approach
- • Analytical thinking
- • Problem-solving skills
What We Offer
- Competitive compensation package
- Superior benefits package
- Professional growth opportunities within a global automotive organization
- Dynamic and collaborative work environment
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