Customer Success Support Agent

Hace 6 días
Hermosillo Son, Hermosillo (municipio); Estado de Sonora, México Alertmedia Jornada completa
At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating the timely communications when an emergency threatens personal safety and business continuity. Customer Success Specialist will take ownership of managing customer relationships, which we value above all else. This role will focus on emerging customers and partner closely with our Customer Support Team to foster success. In this key role, working closely with Customer Success, Customer Support, Marketing and Sales teams, they are responsible for driving engagement to support customer health, retention, and growth. As one of the fastest growing software companies in the nation, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand You are a team player, an individual contributor and have a roll-up-your-sleeves mentality when it comes to your customers and there is no task too big or too small to best support them. Support our customers in the SMB segment as a product expert to drive adoption and enable them to accomplish their goals Align with the Customer Success organization to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities Partner with our Customer Support team to manage escalations requiring more strategic oversight Effectively track all customer communication and data in Gainsight and Salesforce Acquire industry knowledge related to general trends, use cases, and emerging technologies Ensure positive and productive customer experience to maintain software renewals 2+ years' experience in customer success management or account management Salesforce or Hubspot experience preferred Willingness to test and implement innovative ideas Experience with customer implementation and software adoption preferred Ability to work with all members of our team (customer support, business development, software development, and product management) Bilingual English/Spanish a must This is an in office, hybrid position (2 days a week) in our downtown Mexico City (Reforma) offices This is a hybrid position based in Mexico City. 100% Employer-Paid Medical, Dental, and Vision Coverage Generous Vacation and Holiday Policy Monthly Work-from-Home Stipend Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest) AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. Come join us in our mission to save lives and minimize loss through effective communication.

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