Contract Management Director

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

We are seeking an accomplished Complex Director of Revenue Management to oversee Revenue Management for Viceroy Los Cabos and Viceroy Riviera Maya.

The Complex Director of Revenue Management is responsible for identifying and maximizing revenue opportunities across transient, group, and contracted business, while recommending and maintaining pricing, positioning, and inventory controls across all channels. The role also leads forecasting, opportunity analysis, and the processes that maximize revenue and profit from existing and future demand.

General Responsibilities Include but not limited to

Pricing, Inventory, and Channel Management

own daily pricing and inventory processes.

Set and manage yield controls and rate restrictions to maximize revenue across all distribution channels.

Ensure all distribution channels have accurate content, rate loading, and inventory maintenance; Monitor and analyze competitors daily and weekly through shop reports and online sources to identify selling strategies and market trends.

Develop and maintain relationships with OTA market managers and other local revenue leaders to optimize opportunity and share best practices.

oversee the maintenance of systems that support revenue management, including CRS, RMS, PMS, and Sales and Catering platforms.

Forecasting, Budgeting, and Performance Management

Build and maintain accurate short- and long-term forecasts, including weekly forecasts, 30-60-90 day forecasts, in-month updates, and full-year outlooks.

Develop room revenue forecasts using macro and microeconomic variables, local demand generators, and unconstrained demand analysis to determine optimal business mix.

Lead the annual budgeting and pricing process; prepare the annual rooms revenue budget.

monitor RevPAR index and provide weekly and monthly performance analysis.

Group, Contract, and Sales Strategy Support

Lead weekly revenue strategy and revenue management meetings; prepare required reporting for related meetings and forums.

Prepare monthly and or quarterly presentations for ownership and senior stakeholders.

Communicate brand initiatives, demand insights, and market analyses to hotel leadership and cross-functional teams.

Review daily performance and the daily flash report for accuracy; Actively develop and coach team members, ensuring opportunities to grow revenue management and leadership skills through training, mentorship, and industry engagement.

Perform other duties as requested by management in support of business needs.

Digital and Distribution Support

~ Strong analytical capability with the ability to interpret complex data from multiple sources and translate insights into clear actions.

Advanced Excel skills (macros preferred), and proficiency with Microsoft Word and PowerPoint.

Deep familiarity with hotel performance and market intelligence tools, including STR and platforms such as Agency360, Demand360, and OTA insight tools.

disciplined approach to accuracy and controls.

Delphi FDC and Lanyon preferred.

Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field preferred.

Minimum 4 years of revenue management experience in a hotel environment; Proven track record of delivering strong commercial results and innovative, market-leading strategies.

excellent time management skills.

Flexible schedule and extended hours may be required, including during peak business periods and pre-opening milestones.

General Requirements

Support safe and efficient hotel operations by complying with policies and procedures.