Spanish-Speaking Property Management Operations VA

Description We are looking for Virtual Professionals based in Mexico.

This is a fully remote position for the role of

Spanish-Speaking Property Management Operations VA. Applications with an introduction video attached will be prioritized. Due to the fully remote nature of this role, it is important that candidates are comfortable communicating on video calls. Role Summary This role exists to take operational pressure off the owners by owning the day-to-day execution of rental property operations across listings, tenant coordination, rent tracking, maintenance coordination, and lease administration.

You will be the operational follow-through layer between tenants, vendors, platforms, and ownership. That means you are expected to keep workflows moving without waiting to be told every next step. This is not a passive admin role. You will manage multiple active properties, communication channels, and deadlines simultaneously while maintaining clean records and fast response times.

Success in this role looks like: Listings staying active and competitively priced Tenants getting timely responses without owner involvement Rent payments being accurately tracked Maintenance requests getting resolved without constant follow-up from ownership Lease timelines being proactively managed before issues happen You will work inside structured workflows, but you are also expected to notice breakdowns, gaps, delays, and repetitive friction points and flag them early.

This role is not for candidates who: need constant supervision struggle with fast-moving operational environments miss details across multiple systems become overwhelmed switching between tasks and communication channels Fluent Spanish communication is mandatory because you will coordinate directly with tenants and vendors.

Core Responsibilities

Rental Market Analysis Support

Research rental comps across Zillow, TurboTenant, Craigslist, MLS, and Facebook Marketplace before listings go live or pricing changes are considered Compare pricing based on location, property condition, amenities, unit size, and nearby competition Prepare pricing summaries the owners can review quickly without rechecking the raw data themselves Monitor active listings and flag when pricing adjustments are needed due to low engagement, market movement, or stronger competing listings

Listing & Marketing Management

Create and maintain accurate property listings across TurboTenant, Zillow Rentals, Furnished Finder, and Facebook Marketplace Upload and organize listing photos, descriptions, amenities, pricing, and unit details Monitor listing performance and identify when listings are underperforming Respond to tenant inquiries within 24 hours using approved messaging templates Send pre-screening forms and coordinate showing schedules without requiring owner involvement for routine communication Keep listings updated immediately when availability, pricing, or unit status changes

Tenant Screening & Application Processing

Send and track pre-screening questionnaires for all inbound applicants Review submitted applications, income documents, employment information, rental history, and references Coordinate background and credit checks Organize applicant documentation so ownership can make decisions quickly Flag qualified applicants and summarize risks, missing documentation, or inconsistencies Coordinate lease preparation and e-signature collection

Move-In Coordination

Coordinate inspection scheduling, move-in dates, and onboarding timelines Ensure units are ready before tenant occupancy by following up on pending maintenance or cleaning items Prepare and organize onboarding documents and welcome packets Verify all required signatures and documentation are completed before move-in Track key handovers and maintain organized move-in records

Rent Collection & Payment Tracking

Send rent reminders and payment follow-ups proactively Monitor incoming payments across Zelle, ACH, and bank transfer platforms Maintain accurate payment records without missing partial payments, late payments, or discrepancies Issue receipts and flag overdue balances immediately Assist with late notices and escalation workflows when tenants stop responding or fall behind

Maintenance & Repair Coordination

Log and categorize maintenance requests by urgency level Coordinate directly with vendors through WhatsApp, email, and phone communication Schedule repairs and follow through until work is completed Follow up with tenants after repairs to confirm resolution Maintain updated maintenance records inside TurboTenant and related systems Escalate unresolved vendor issues instead of allowing requests to stall

Lease Renewal & Move-Out Support

Track lease expiration timelines and send notices on schedule Coordinate renewal documentation and tenant communication Schedule move-ou