Agentic AI Senior Consultant

Agentic AI Senior Consultant – Americas Delivery Mexico (ADMX) Are you an experienced, passionate pioneer in technology? Agentic AI Senior Consultant As an experienced Agentic AI Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant talent to provide high quality, cost-effective service to our clients. ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. As a Senior Consultant, you will work with diverse global clients across a wide range of industries. As a rigorous language-first UX designer with a creative flair for content and expertise in conversational and generative AI technologies. Gather requirements, design flows, and write content for IVR, VUI/voice user interfaces, Virtual Drive and own persona definition, functional design, process design (including scenario design, flow mapping), prototyping, testing, model/intent training, and definition of support procedures Work with engagement leadership, project managers, conversational and generative AI architects, developers, UX designers, product managers, and consultants to strategize, design, and deliver enterprise AI servicing solutions for voice and chat. Collaborate with clients, partner professional services teams, and project leadership to identify business requirements and design voice and digital self-service solutions for diverse use cases across industries and modalities, including phone, chat, kiosks, drive-thru, and digital humans (avatars) Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. 6-10+ years of consulting and/or industry experience ~ Completion of coursework (Egresado) in any pertinent field or industry ~ Responsible for supporting and leading project workstreams and/or teams ~ Advanced English level ~ Relevant work experience in VUI or conversational design in or around contact centers and/or enterprise virtual assistants ~ Experience collaborating with conversational AI and contact center developers, architects, and other relevant team members ~ Experience with VUI / IVR flows for enterprise contact centers (using DTMF, guided speech, NLU, and/or LLMs) ~ Voice and/or text-based conversational flows for virtual agents or virtual assistants ~ Experience with flow design and prototyping tools (VoiceFlow, Figma, Sketch, Lucid Visio, etc.) ~ Test and Debug support deployment in Parloa or Similars (Amazon Connect / LEx -Lambda- Bedrock / GCP - dialog flow /conversation agents / playbook) ~ Production Level Developer, Java / Groovy ~ REST APIs / JSON / Javascript Experience on Contact Center, VUI/IVR, Chatbot/Virtual Assistant and/or conversational AI projects IBM Watson/WatsonX, Nice Cognigy, Soundhound Amelia, Kore.Amazon Connect, Genesys Cloud CX, Twilio, NICE inContact, Five9, 8x8, Avaya and other cloud CCaaS Design thinking and UX design methodology as it applies to conversational experiences and interfaces (voice/chat/multimodal) Enterprise UX writing, content design, or content strategy experience Experience in Financial Services & Insurance, Healthcare, Technology, Media, Telecommunications, and/or Consumer. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color,