Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world's leading experts across risk, reinsurance and capital, people and investments, and management consulting. com, or follow us on LinkedIn and X.

Job Overview

Join Oliver Wyman as a Support Professional Talent Management Lead in Mexico City and be part of a dynamic team shaping the future of internal talent (Support Professional*) across the Americas. You'll oversee talent management for a dedicated population in the Americas and contribute to programs that attract, develop, and retain top talent across the full employee lifecycle — from onboarding and learning experiences to performance management and compensation processes - helping create a workplace where everyone feels they belong. Bring your HR business partner skills and collaborate with regional and global team members to empower colleagues, support managers and make a direct impact on our growth and culture. In this role you will work closely with the Americas' Support Professional Talent Management team based in Chicago and New York and collaborate with the global Support Professional Talent Management team on global initiatives.

This is a hybrid role that requires 2 days each week in the office. There is no option to be fully remote. Please submit your cv in English.

Responsibilities

Culture Building, Engagement & Retention Foster a strong community of SP managers who leverage one another's expertise and serve as a support system Present and drive monthly manager meeting call and solicit agenda topics from attendees Keep a pulse check on the employee morale across the assigned population and raise any concerning trends to the Americas' Head of SPTM Partner with SPTM and management teams to research, develop and implement talent retention and career development strategies Partner with hiring managers, SP Recruiters and HC Ops to manage on-boarding process Work closely with the broader HC team to contribute to the office culture and engagement, in line with the Oliver Wyman values Execute and deliver on regional and global talent initiatives to enhance the overall employee and manager experience Build relationships with the local HC teams and work together on talent management related initiatives Review employee experience and OW Balance feedback with the SP TM Coordinator to address any concerns raised where the appropriate guidance and action is taken. Performance Management Drive change management to embed a high-performance culture, coaching managers/leaders on continuous feedback, accountability, and development-focused performance conversations. Execute the full performance management cycle, partnering with managers to ensure timely, fair, and consistent assessments. Lead the coordination of mid-year and year-end performance and development activities and initiatives for the assigned population (including process, timelines, systems aspects, ratings consistency) Participating in annual calibration process, adding value through contributing views on performance context voice concerns, including employee relations related matters and facilitating calibration meetings.

Providing guidance and training to SPs and SP managers on performance management tools and processes Providing support for the ADVANCE (our performance management tool), including: handling client queries, partner with OW Tech on technical issues/enhancements Contribute to various talent discussions that are had with talent reviews, career pathing/professional development frameworks and follow-ups. Employee Relations Manage employee relations activities including performance, conflict resolution Manage activities such as team building and career development Provide advice and counsel to colleagues and manager regarding policy and/or employee matters, taking action and leveraging the Human Capital Ops team as needed Coach and counsel managers on performance related matters within their teams; Monitor attrition reports, performance trends, and exit interview data and raise concerns or recommendations to the Americas' Head of SPTM Compensation Lead the coordination of mid-year and year-end compensation review activities for the assigned population and support the global SPTM team during the year-end process (incl. process, timelines, systems aspects) Partner with the Americas' SPTM team, Regional COO and CPO and SP Compensation team to manage the salary adjustment process for support professionals in the Americas to ensure accuracy, effectiveness, compliance and equity Support managers with any benchmarking reviews throughout the year Engage the SP Compensation team to research and analyze internal and external compensation data to provide guidance to managers in determining compensation recommendations Learning & Development Work closely with the Global SP L&D team and SPTM team to identify and roll out key learning initiatives, beyond the core global training curriculum Work with SP managers and colleagues to navigate training options that align best with growth opportunities and development requirements Regional SP TM team initiatives In partnership with the SPTM team, contribute to the development and management of regional projects Execute and deliver on regional and global talent initiatives to enhance the overall employee and manager experience Supporting SPTM initiatives/projects as needed Working with the SPTM team to evaluate new positions and manage internal reclassification requests Experience Required: At least 8 years of professional HR or related experience in a fast-paced, client-serving (professional/financial services) environment. Prior experience in roles such as Human Resources Business Partner (HRBP), Human Capital/HR Manager, or similar positions within global organizations would be an advantage. Knowledge and practical experience with talent reviews, succession planning, employee relations, change management and organizational design Skills and Attributes: Fluency in English both written and verbal; Process-oriented with strong follow-through—sees tasks end-to-end and ensures quality outcomes.

Flexible team player comfortable working across teams, adapting to changing priorities and time zones. Good decision-making skills and professional judgment Proven coaching and conflict management skills This position may require occasional travel to the United States. An active visa is required for this role. Technical skills Advanced knowledge of Microsoft Excel, PowerPoint, and Outlook Experience with Workday, AI tools Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance.

Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: com, or follow on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration.