Agile Tools support Engineer
hace 4 semanas
Job Description - Agile Tools support Engineer (008QC6)
Agile Tools support Engineer - 008QC6
Summary:
This position requires a Jira & Confluence expert working on AWS cloud with 4-6 years of experience. This position needs the person to work closely with Developer experience team in India and keen to learn other collaboration tools like Aha & iObeya. Must be able to independently support applications during NAM region working hours
Responsibilities:
- Support JIRA and Confluence end users
- Install and support in evaluating JIRA plugins and integrations
- Develop queries using JQL and SQL
- Maintain Life Cycle management of Confluence and JIRA instances
- Communicate to end user community on releases, upgrades & outages
- Monitor the Jira Performance using tools like Dynatrace and ensure to act when thresholds are crossed.
-Work closely with Indian counterparts for weekend LTS upgrades
Qualifications
Required Skills:
- 4 to 6 years of experience on JIRA & Confluence administration and Support
- Experience in evaluation of JIRA plugins and integrations
- Experience in migration of Jira instance migrations
- Must have excellent verbal and written communication skills
- Must be a quick learner and willing to take up additional tools to support
- Adhere to support SLA and provide quality support to end users
Good to have Skills:
- Knowledge on Aha & iObeya tools is a plus
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