QA Analyst with Performance Testing

Hace 4 días
Morelia Mich, Morelia (municipio); Estado de Michoacán, México Doctoralia Mexico Jornada completa
Descripción de la empresa En Doctoralia, nuestra misión es humanizar la experiencia de la salud a través de la tecnología. Como la plataforma líder en el mercado mexicano y referente global en soluciones SaaS para el sector médico, conectamos a millones de pacientes con especialistas, transformando la práctica clínica en una experiencia digital eficiente y centrada en el paciente. Actualmente buscamos un QA Analyst apasionado, estratégico y orientado al crecimiento que actúe como aliado clave para nuestros especialistas. ¿Revolucionar la forma en que auditamos, desarrollamos y potenciamos a nuestro equipo en Doctoralia. Como experto en Quality Operations e Inteligencia Artificial, el objetivo del rol es diseñar, escalar y automatizar procesos de evaluación de calidad, integrando LLMs (IA) y analítica de datos para impactar directamente en la mejora continua de nuestro equipo. Realizar auditorías cruzadas de alta precisión entre plataformas de telefonía (Talkdesk), CRM (Salesforce) y sistemas de pago (HAYS). Construir automatizaciones (vía Python, APIs o herramientas No-Code) para la generación de reportes y retroalimentación en tiempo real. Garantizar la eliminación de sesgos en el feedback de calidad, promoviendo un coaching enfocado en el desarrollo del agente y la reducción de pushback. Analizar datos masivos de interacciones para identificar patrones de churn, objeciones no resueltas y áreas de oportunidad en la propuesta de valor. Colaborar con equipos de Operaciones, Training y Liderazgo para asegurar la adopción de estándares. Analizar métricas de calidad, experiencia del cliente y desempeño operativo (CSAT, NPS, CES, QA scores). Documentar procesos, guías, checklists y mejores prácticas. Definir y ejecutar auditorías internas de calidad sobre procesos y casos. 3+ años de experiencia en QA, Sales Ops o RevOps Experiencia en empresas SaaS, Marketplaces o BPO Tech Manejo de Salesforce Experiencia aplicando GenAI (ChatGPT, Claude, Gemini) y Prompt Engineering avanzado Conocimiento en Python (procesamiento de datos) o herramientas No-Code (Make, Zapier, n8n)

  • SDET with Performance Testing

    Hace 4 días

    Morelia, Mich., Morelia (municipio); Estado de Michoacán, México Tango Jornada completa

    Tango is the premier nearshore product development and staff augmentation consultancy. Help us explore the horizons of software development This represents an opportunity for you to grow, work on impactful projects and be part of our shared vision. Execute test scripts and reviewing results Execute test cases (manual or automated) and analyze results...

  • QA Analyst with SQL

    Hace 4 días

    Morelia, Mich., Morelia (municipio); Estado de Michoacán, México Confie Ta Admin Jornada completa

    The Quality Assurance Analyst is responsible for evaluating and improving the overall quality of customer interactions, documentation, and process execution across all channels. Beyond evaluations, this role generates business insights through data analysis, identifies systemic improvement opportunities, and collaborates with Operations, Training, and...

  • QA Analyst with SQL

    Hace 4 días

    Morelia, Mich., Morelia (municipio); Estado de Michoacán, México Bounteous Jornada completa

    Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering,...

  • Campaign Performance and QA Analyst

    Hace 4 días

    Morelia, Mich., Morelia (municipio); Estado de Michoacán, México Launch Potato Jornada completa

    WHO ARE WE? Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState. As The Discovery and Conversion Company, our mission is to connect consumers with the world's leading brands through data-driven content and technology. Headquartered in South...

  • Campaign Performance and QA Analyst

    Hace 4 días

    Morelia, Michoacán, México Launch Potato Jornada completa

    WHO ARE WE?Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState.As The Discovery and Conversion Company, our mission is to connect consumers with the world's leading brands through data-driven content and technology.Headquartered in South Florida...

  • QA Engineer

    Hace 4 días

    Morelia, Mich., Morelia (municipio); Estado de Michoacán, México GSB Solutions Jornada completa EUR 84,000 Temporal

    QA Automation Engineer Required Experience 2+ years of experience in Software Quality Assurance (QA) , with hands-on experience in functional testing and web application automation. Role Overview We are looking for a QA Automation Engineer with experience in software testing design, execution, and automation, hands-on automation experience, strong analytical...

  • Technical Lead

    Hace 4 días

    Morelia, Mich., Morelia (municipio); Estado de Michoacán, México Deuna Jornada completa

    About DEUNA We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation. We are a dynamic tech team committed to...

  • QA Analyst

    Hace 4 días

    Morelia, Mich., Morelia (municipio); Estado de Michoacán, México Confie Ta Admin Jornada completa

    The Quality Assurance Analyst is responsible for evaluating and improving the overall quality of customer interactions, documentation, and process execution across all channels. Beyond evaluations, this role generates business insights through data analysis, identifies systemic improvement opportunities, and collaborates with Operations, Training, and...

  • Senior Testing Analyst

    Hace 4 días

    Morelia, Mich., Morelia (municipio); Estado de Michoacán, México Sequoia Connect Jornada completa

    Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. you are aligning with a strategic partner dedicated to updating your \"Human OS\" and...

  • QA Analyst

    Hace 4 días

    Morelia, Mich., Morelia (municipio); Estado de Michoacán, México Bounteous Jornada completa

    Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital...

Empleos similares en Morelia Mich

Ofertas similares