UX Designer

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
The Role UX Designer - Reporting & Analytics
Why We Have This Role Our customers utilize reports and dashboards to analyze and explore their omnichannel data, ultimately uncovering insights that enhance the experiences of both their customers and employees. Our internal partner teams build applications using the components developed and maintained by our team. The Reporting & Analytics Platform team is looking for a UX designer in Mexico City to join our passionate group of builders. Our leaders and customers expect and encourage us to push the boundaries of what an enterprise product could be, envisioning across all platforms to directly impact the product roadmap and our customer's goals.
How You'll Find Success Your product UX design vision sees 1-2 years into the future and evolves by listening to customers and ideating ground breaking solutions.
You identify and surface UX issues and opportunities ensuring that they are closed out.
You lead collaboration across software development, product management, and product marketing.
You create fluid, intuitive user experiences that scale seamlessly across desktop, mobile applications and push into paradigms such as voice.
You design solutions that scale for millions of customers with a variety of needs and jobs to be done.
Working as a UX Designer in a Platform as a Service (PaaS) environment requires a blend of traditional UX skills along with a deep understanding of the platform's architecture, users, and their needs.
How You'll Grow Qualtrics is a fast paced, dynamic environment where you will have the opportunity to build on and expand your experience through working on high impact projects, utilizing cutting edge tools and technologies, troubleshooting challenging problems and working alongside like minded and driven technical professionals.
Develop a new standard in how core design patterns are shared and documented ensuring that engineers around the globe can seamlessly tap into the patterns allowing them to independently build with confidence.
Spend time with a customer learning from them what would make Qualtrics integrate into their workflow and improve the quality of their work.
Things You'll Do Create detailed wireframes and designs that make our products easier for customers to use.
Work closely with Engineering and Product teams to plan future improvements. Showcasing technical acumen and being able to grasp technical concepts early on will be beneficial.
Attend a UX team critique - inform and support the work that is being presented by your team members and help inspire junior members of the team.
Use research data to suggest and implement design improvements that benefit our customers.
Keep up with modern design trends, especially in the business intelligence and analytics space, to make our products more user-friendly and competitive.
Work a range of projects in the reporting and analytics platform including modernizing widgets, data visualizations, configurations, and filters; mapping and improving the user journey for key workflows like exporting, scheduling, and sharing; designing components that scale across the platform and meet a variety of industry use cases; and envisioning ways for customers to get from insight to action faster.
What We're Looking For On Your Resume 1-3 years as an information architect, user experience or interaction designer.
Bachelor's degree in design, human-computer interaction (HCI), or related fields such as Computer Science.
Have designed, shipped, and maintained multiple products and features with an online portfolio that showcases this work and your process.
Experience working with cross-functional partners on teams including product managers, engineers, researchers, data scientists, and product marketing managers.
Experience designing complex systems and tools, designing business intelligence or analytics tools, designing interactive data visualizations and dashboards.
Experience designing for platforms, enterprise software, or large systems that require holistic thinking.
Experience working with engineering and other technical partners to ensure that the user experience aligns with the platform's capabilities.
Ability to work cross functionally and influence stakeholders with excellent written and verbal communication skills.
Knowledge of web accessibility principles and experience in building for accessibility.
Proficiency in Figma, experience using other design tools is a plus.
Working knowledge of Github and Jira is highly preferred.
What You Should Know About This Team You'll be joining the UX team which is composed of UX designers/product designers, content designers, and UX researchers, and part of the overall Product, UX, and Engineering org at Qualtrics. We have individuals working across the United States, Mexico City, Dublin, and Krakow. Your closest product management and engineering partners on the Reporting & Analytics Platform team are in Mexico City, Seattle, and Reston offices.
We prioritize mentorship, leadership, and skill building. You'll have opportunities to share your skills with others and learn new ones.
Our Team's Favorite Perks and Benefits Medical, Dental, and Vision coverages
QMentorship Program matches you with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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