Field Logistics Coordinator

hace 2 días


Juárez Juárez Chih, México SHEIN A tiempo completo

1. Objective of the PositionImplement, lead and oversee thenational last mile logistics operationsfor the e-commerce delivery business, ensuring efficient, cost-effective, and high-qualityparcel deliveriesthrough a new operative model;third-party REGIONAL logistics vendor(LSPs)across all Mexican states. This position ensureson-time delivery performance,customer satisfaction, andcontinuous improvementin alignment with company growth, cost savings and las mile delivery service standards.2. Main Strategic Responsibilities 3PL Vendor Management Manage and monitor on field and remote theRegional LSP providers responsible for national parcel pickup and delivery for regions.

Ensure full compliance with contractual agreementsLSA, SLAandNDA. WhichSLAsandKPIs(on-time delivery SLA=P95, proof of delivery, NDRS ́s & close loops incident resolution, cost efficiency). Lead weekly performance reviews and quarterly business reviews (WBR/QBRs) with vendors. Track and follow up onclaims, incidents, and delivery exceptions.

Operational Execution Supervisedaily order dispatch, tracking, and delivery performancethrough digital dashboards. Coordinate escalation and resolution of delivery issues with internal and external stakeholders. Supportreverse logistics (returns ) processes to maintain a positive customer experience. Align daily operations withcut-off times,inventory readiness, andorder cycle time goals.

Continuous Improvement & Cost Efficiency Identify process optimization and route improvement opportunities in the last mile network. Proposecost-saving initiativeswhile maintaining service quality. Support the implementation ofnew delivery models(same-day, next-day, lockers, PUDO ́s points, etc). Benchmark and assess alternative 3PL partners and technologies.

Data & Performance Analytics Develop and maintainreports and dashboards(KPI tracking, cost performance, delivery times). Analyze trends to detectbottlenecks and service gaps. Provide insight-driven recommendations to leadership for strategic decision-making. Compliance & Safety Ensure the vendor operates withinlegal, fiscal, and corporate compliance frameworks.

Maintain documentation related to vendor contracts, audits, and delivery performance.3.

Skills

and Competencies Provenvendor managementandnegotiationexperience Excellent understanding oflast mile and e-commerce logistics Stronganalytical and data interpretationskills (Excel, Power BI, Tableau, or similar) Effectivecommunication and stakeholder management Ability to work under pressure and solve problems quickly Strongorganization, prioritization, and attention to detail Knowledge ofdigital logistics tools, tracking systems (WMS, TMS, Delivery Apps ) Continuous improvement mindset and customer-centric focus4.

Qualifications

and Requirements Education:Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, or Business Administration.

Experience

4–6 years in logistics or transportation management, with at least 2 years ine-commerce last mile or parcel delivery. Industry:E-commerce, Retail, or FMCG. Languages:Fluent in Spanish; Intermediate–Advanced English (oral and written). Technical Skills:Advanced Excel (dashboards, pivot tables, data analysis), Power BI or other data visualization tools, Experience with ERP/TMS systems (SAP, Oracle, or equivalent) Familiarity with tracking and route optimization software Willingness to travel within Mexico (up to 20%).



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