Customer Support Manager

hace 3 semanas

Ciudad de México Zero Waste Cartel A tiempo completo

Join Our Team & Make a Difference Are you passionate about customer service and love engaging with people on social media? Do you enjoy helping customers and making their day better? We're looking for an enthusiastic and experienced Customer Support Manager to join our small, remote team at Zero Waste Cartel This is a part-time remote role (15 hours/week) with the potential to grow into full-time. It's ideal for stay-at-home parents or anyone looking for a flexible, rewarding role with a great team. You'll be the friendly voice behind our brand, ensuring our customers (and potential customers) receive quick, friendly, and helpful responses to their inquiries. The Hours Part-Time: 15 hours/week 3 hours per day, 5 days a week Weekend availability preferred (you can take 2 days off during the week to balance this) This role is fully remote and designed to fit around real life. What You'll Be Doing Your mission is simple: Make sure our customers feel heard, supported, and valued. You'll be the friendly voice behind our brand, helping customers via Email and Meta (Facebook & Instagram), ensuring no message goes unanswered. Key Responsibilities Engage with our community: Respond to emails, DMs, and comments with warmth and clarity Support customers: Use Gorgias, Meta, Shopify, and Notion to answer inquiries, process order edits, provide tracking links, and create order replacements. Stay organized: Keep internal reports and customer notes updated in Google Drive and Notion What We're Looking For Required: 3+ years of experience in eCommerce customer service Familiarity with Shopify & Meta (Facebook & Instagram Business Suite). Bonus if you've used Gorgias before too Efficient & organized—you can answer customers professionally, quickly, and concisely. Fluent English & excellent written communication skills A friendly, customer-first attitude Preferred: Proactive, problem-solving mindset—you enjoy helping people and resolving queries Strong organizational & time-management skills Passion for eco-friendly, sustainable living Salary & Benefits $600-800 USD per month (depending on experience, with potential for increases) Fully remote role Potential to go full-time If you move to a full-time role, you'll receive: 4 weeks paid vacation per year Unlimited sick leave How to Apply To apply, please email the following in ENGLISH to harriet@zerowastecartel.com: A short video (1-minute max) – Tell us why you want the role and what you can bring to our team Cover Letter – Start by answering: "What do you think is the most important thing when replying to a customer?" Your Resume We're excited to meet someone who truly cares about customers and wants to make an impact—one meaningful interaction at a time. If that sounds like you, please apply now

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