Bilingual Patient Care Representative

hace 2 semanas

Tenochtitlán municipio, México MIRACLE Surrogacy A tiempo completo

Patient Coordinator (CDMX)$1,500 USD/Month Fixed Contracted Pay

Email your CV/resume ( in English only ) through LinkedIn AND directly to rodrigo@miraclesurrogacy.Include a cover letter or an email/message answering these 3 questions in English:
• What is your perspective on our business model and services provided?
• Include a short video answering in English the next questions:
• We will conduct an initial screening, and if there is any further interest, we will schedule a video conference to discuss it further.

Patient Coordinator: position available in Mexico City, working directly at our fertility clinic at partners at Santa Fe and Zona Esmeralda, full-time, in-person (not remote) with a rapidly growing, LGBT-owned, international fertility consulting agency, specializing in surrogacy for gay clients. MIRACLE Surrogacy, based in Miami, Florida is the premier international surrogacy agency connecting intended parents around the world with its partner fertility clinics located in Mexico, helping LGBT clients who want to create or expand their families through assisted reproductive technology, with egg donors and surrogates. 

Flexible Schedule, 5 days per week plus a half day on Saturday (generally, most Sundays will be off, but medical emergencies happen from time to time on Sundays and you may be called upon to attend). working at our partner clinic (not a remote position). 

We are seeking a drug-free, smoke-free team member who will provide outstanding customer service to our patients (surrogates and egg donors) who come to our partner fertility clinic for medical services. The position involves a lot of communication via phone, in-person, and coordination with the Surrogates the fertility clinic staff, and other Miracle staff members. It also requires making entries into medical records databases and other programs (in English). It also requires meeting with our international clients sometimes (who mostly speak only English).

This role involves administrative tasks and requires a lot of follow-up with the women to maintain constant communication.

Training:

The training is paid and requires some travel between CDMX and Cancun (paid by the company) and is approximately 30 days.

Native-level fluency in spoken and written English is essential.
• Mobility:  Must own a car for transportation between clinics, embassies, and government offices.
• Drug test required
• Ability to work with Word, Excel (Airtable, Slack, Fresh Desk experience is a plus)
• Growth potential and increases in salary are based on performance, loyalty, dedication, and commitment to excellence
• No medical insurance coverage provided

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