SCCM Engineer

The SCCM Engineer will be responsible for the design, implementation, configuration, maintenance, and support of SCCM infrastructure and related systems. The ideal candidate will have a deep understanding of Microsoft technologies, particularly SCCM, and possess strong problem-solving skills to address complex issues related to endpoint management and software distribution.

Daily Activities:

• Software Deployment: Deploying applications, updates, and patches to endpoints across the organization using SCCM, ensuring consistent software configurations and versions.
• Patch Management: Managing and deploying security patches and updates to endpoints to mitigate vulnerabilities and ensure compliance with security policies.
• Operating System Deployment (OSD): Configuring and deploying operating systems to endpoints using SCCM task sequences, including creating and maintaining reference images and driver packages.
• Endpoint Configuration Management: Configuring and enforcing policies and settings on endpoints to ensure compliance with organizational standards and security requirements.
• Software Packaging: Creating and packaging software applications for deployment through SCCM, including testing, customization, and distribution to endpoints.
• Endpoint Health Monitoring: Monitoring the health and status of endpoints in the SCCM environment, including client connectivity, compliance status, and hardware/software inventory.
• Troubleshooting and Issue Resolution: Investigating and resolving SCCM-related issues such as software deployment failures, client connectivity problems, and infrastructure performance issues.
• Reporting and Analytics: Generating reports and analyzing data from SCCM to track software deployment status, compliance levels, and endpoint health, providing insights for decision-making and optimization.
• Infrastructure Maintenance: Performing routine maintenance tasks on SCCM infrastructure components, such as server updates, database maintenance, and site system configurations.
• Integration and Automation: Integrating SCCM with other IT systems and technologies, such as Active Directory, Microsoft Intune, and third-party solutions, and automating routine tasks to improve efficiency and scalability.

Business Value:

• Efficient Endpoint Management : By effectively managing endpoints using SCCM, organizations can ensure that software deployments, updates, and configurations are standardized and consistent across all devices. This consistency leads to increased operational efficiency and reduces the risk of configuration drift or software vulnerabilities.
• Enhanced Security and Compliance : SCCM engineers play a vital role in maintaining the security posture of an organization's IT environment. They ensure that endpoints are patched and up-to-date with the latest security updates, reducing the risk of security breaches and compliance violations. SCCM also enables organizations to enforce security policies and configurations to maintain regulatory compliance.
• Cost Reduction : Efficient management of software deployments and updates through SCCM can lead to cost savings by reducing manual intervention and streamlining IT operations. Automated software deployment processes save time and resources, allowing IT teams to focus on more strategic initiatives.
• Improved Productivity : SCCM engineers help optimize IT operations by automating repetitive tasks such as software deployments, patch management, and configuration updates. This automation frees up IT staff to focus on higher-value activities, leading to increased productivity and faster response times to IT issues.
• Risk Mitigation : By proactively monitoring and managing endpoints, SCCM engineers help mitigate IT risks such as software vulnerabilities, configuration errors, and compliance issues. Timely deployment of security patches and updates reduces the window of exposure to potential threats, minimizing the impact of security incidents on the organization.
• Scalability and Flexibility : SCCM provides a scalable and flexible platform for managing endpoints, allowing organizations to adapt to changing business needs and IT environments. SCCM engineers can design and implement SCCM infrastructure that can grow and evolve with the organization, supporting new technologies, applications, and business requirements.
• Data-driven Decision Making : SCCM generates valuable insights and reports on software deployments, compliance status, and endpoint health, enabling data-driven decision-making by IT and business stakeholders. SCCM engineers can leverage these insights to optimize IT processes, improve system performance, and address emerging IT challenges proactively.
• Overall, SCCM engineers play a critical role in optimizing IT operations, enhancing security and compliance, and driving business value by leveraging SCCM to effectively manage and maintain endpoints in an organization's IT environment.

The Role

1. Design, implement, and maintain SCCM infrastructure to meet business requirements and ensure optimal performance.
2. Configure and deploy software packages, updates, and patches using SCCM to ensure compliance and security of endpoints.
3. Create and maintain SCCM collections, queries, and reports to facilitate efficient management of endpoints and software assets.
4. Collaborate with other IT teams to integrate SCCM with other systems and technologies, such as Active Directory, Microsoft Intune, and third-party solutions.
5. Troubleshoot and resolve SCCM-related issues, including software deployment failures, client health problems, and infrastructure performance issues.
6. Develop and maintain documentation, including installation guides, configuration procedures, and troubleshooting steps, to support SCCM infrastructure and processes.
7. Stay informed about industry trends and best practices related to endpoint management and SCCM, and make recommendations for continuous improvement.
8. Provide training and support to IT staff and end-users on SCCM features and capabilities.
9. Participate in change management processes to ensure proper testing and deployment of SCCM changes and updates.
10. Collaborate with security teams to ensure SCCM configurations and policies align with organizational security requirements and standards.

The Requirements

• 3+ years experience with Microsoft System Center Configuration Manager
• Maintain/update Build Images
• Troubleshoot Software Updates on clients.
• Manage Desktop Patching
• Manage 3rd party application updates and patching.
• Application packaging techniques include InstallShield, MSI transforms and package customisation.
• Create custom application deployment packages for distribution.
• Scripting experience (PowerShell)
• Participate in client questionnaires and regular auditing activities.
• Participate on-call rotation.
• Resolution of ServiceNow changes, Incidents, problem Tasks and Requests

Equal Opportunity Employer