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Senior Project Manager – SaaS
Permanent
Remote
Your New Company
This company provides a comprehensive SaaS platform designed specifically for the hospitality and restaurant industry. The platform helps restaurants, bars, hotels, and catering businesses digitalize and optimize operational processes, improve productivity, reduce costs, and ensure compliance with industry regulations.
The software offers tools for operations and audits management, inventory and purchasing control, staff scheduling, digital training, real-time analytics, and regulatory compliance.
As Senior Project Manager – SaaS Implementation & Onboarding, you will lead the deployment and onboarding of the software for new clients in Mexico. You will coordinate cross-functional teams, including onboarding specialists, product, and development, ensuring projects are delivered on time, within scope, and budget.
You will serve as the primary point of contact for clients, translating their business needs into project requirements, documenting processes, and maintaining communication with the global team. This role combines strategic planning, project management, and customer-facing responsibilities, with opportunities to influence processes and improve client experience.
Bachelor's degree in Business, Engineering, IT, or related field.
PMI certification (PMP or equivalent) is required.
Minimum 5 years of experience managing SaaS or software implementation projects.
Strong knowledge of Agile methodologies (Scrum, Kanban, hybrid).
Advanced English (oral and written) – daily communication with international teams.
Commercial mindset, able to understand and anticipate client needs.
Long-term, remote-first role with flexible working arrangements.
Professional growth in SaaS project management and hospitality technology.
