service desk
hace 2 semanas
Andares Zone Key Responsibilities Provide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support. Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure. Route and escalate issues to internal Level 2 and Level 3 support teams as required. Coordinate and manage relationships with external vendors and service providers for problem resolution. Administer user access provisioning and account management activities. Use the Incident Management System to log, track, and resolve incidents and service requests. Perform detailed troubleshooting, including log analysis, root cause investigation, isolation, resolution, and follow-up. Provide Level 1 remote desktop support in accordance with established SOPs. Escalate complex or unresolved issues to appropriate support specialists. Support the evaluation, installation, configuration, and setup of PC-based applications, including: Word processors Spreadsheets Presentation tools Email and communication systems Database management systems Troubleshoot client software and basic network connectivity issues. Identify, analyze, prioritize, and manage customer problems and complaints. Conduct limited end-user training and assist with the creation of training materials or procedures. Participate in ongoing training and departmental development activities. Perform routine maintenance updates in collaboration with IT teams and business units. Develop and maintain documentation, including standards, configurations, process flows, and diagrams. Ensure knowledge transfer and documentation of End User Computing (EUC) operations. Required Skills & Qualifications Experience in IT Help Desk, Desktop Support, or Technical Support roles Strong troubleshooting skills across hardware, software, and basic networking Familiarity with Incident Management / ITSM tools Excellent communication and customer service skills Ability to prioritize tasks in a fast-paced environment Experience supporting Windows-based systems and common enterprise applications Nice to Have Experience working with vendors and third-party support providers ITIL knowledge or certification Exposure to enterprise IT environments Why Join Us? Opportunity to work in a collaborative, growth-oriented IT environment Exposure to diverse technologies and business teams Continuous learning and development opportunities
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service desk
hace 2 días
Bellavista, Jal., México HCLTech A tiempo completoProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support. Route and escalate issues to internal Level 2 and Level 3 support teams as required. Coordinate and manage relationships with external vendors and service providers for problem resolution. Use the Incident Management System to...
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service desk
hace 2 semanas
Bellavista, Jal., México HCLTech A tiempo completoProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support. Route and escalate issues to internal Level 2 and Level 3 support teams as required. Coordinate and manage relationships with external vendors and service providers for problem resolution. Use the Incident Management System to...
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Service desk
hace 1 día
Bellavista, México HCLTech A tiempo completoProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate and manage relationships with external vendors and service providers for problem resolution.Use the Incident Management System to log, track,...
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Service desk
hace 1 día
Bellavista, México HCLTech A tiempo completoAndares ZoneKey ResponsibilitiesProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate...
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service desk
hace 1 semana
Bellavista, México HCLTech A tiempo completoAndares ZoneKey ResponsibilitiesProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate...
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service desk
hace 2 semanas
Bellavista, México HCLTech A tiempo completoAndares Zone Key Responsibilities - Provide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support. - Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure. - Route and escalate issues to internal Level 2 and Level 3 support teams as...
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Service desk Portugués
hace 3 semanas
Guadalajara, Jal., México HCLTech A tiempo completoHCL is looking for a Service Desk Portuguese with below requirements: Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. Phone support experience is mandatory Technical...
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Service Desk Team Lead
hace 2 semanas
Guadalajara, Jal., México HCLTech A tiempo completoAbout the job HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
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Service Desk Team Lead
hace 1 semana
Guadalajara, Jal., México HCLTech A tiempo completoAbout the job HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
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Service Desk Team Lead
hace 1 semana
Guadalajara, Jal., México HCLTech A tiempo completoAbout the job HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
