Microsoft D365 F&O Technical Consultant

Role: D365 F&O Technical Consultant Location: LATAM Job Description: To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices Field incoming problem tickets to resolve application and software issues (ERP) Prioritize, schedule, and administer all instances where enhancements and defect resolution are required. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved Maintain and enhance performance of all new and existing software and applications across the organization Identify and learn appropriate software applications used and supported by the organization Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines Take ownership of application change requests and involve the appropriate parties to see the request to completion Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly Perform other duties as assigned SOX Requirements Ensure the ongoing design, execution, and effectiveness of all controls within the role's span of control Ensure all required documentation related to underlying reports, control performance, and review steps, is complete, accurate, and updated Identify and communicate control changes as necessary to the Global Process Owner (GPO) for review and alignment. Once approved, update the control design through the quarterly Control Design Assessment process Accountable for controls working as designed, performed consistently, and timely to ensure financial risk is mitigated Support management and independent testing as appropriate Qualifications: Experience supporting enterprise financial/ERP systems (Microsoft D365 Finance and Operations). Baseline understanding of accounting (eg AR/AP/GL/etc) and ERP concepts (eg inventory/sales/invoices/etc) is required Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Knowledge of SQL and database queries, and trends in technology relating to software applications. Experience utilizing enterprise ITSM / ticketing tool Highly self-motivated and directed individual Good analytical and problem-solving abilities, and the ability to absorb new ideas and concepts quickly Ability to work in a high-pressure environment while effectively prioritizing and executing tasks Strong researching skills on technical application issues Ability to present ideas in a professional and user-friendly manner Strong customer service orientation Excellent written, oral, interpersonal, and presentation skills Experience working in a team-oriented, collaborative environment Relevant education in Computer Science, information systems OR equivalent work experience is an asset