Junior Help Desk Support Technician

Req ID: 365254\n\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. n\nWe are currently seeking a L1 Support Analyst (Chatbot Support) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).\n\nJob Title: Junior L1 Support Analyst (Chatbot Support)\n\nLocation: [Guadalajara / Hybrid] \nShift: Rotational Shifts (Required)\n\n
*
* *\n\nRole Overview\n\nWe are looking for a Junior L1 Support Analyst to provide first-line support for chatbot-related queries. This role focuses on handling basic user inquiries, ensuring smooth chatbot interactions, and escalating complex issues to L2 support when necessary. The ideal candidate is a fast learner with strong communication skills and a structured approach to problem-solving.\n
* Escalate complex or unresolved issues to L2 support following defined processes.\n\n\n\n
*
* *\n\nRequired Skills \u0026 Qualifications\n\n
* Strong English communication skills (written and verbal).\n
* Basic understanding of chatbots / conversational AI systems (training can be provided).\n\n\n\n
*
* *\n\nPreferred (Nice to Have)\n\n
* Experience with ServiceNow or similar ticketing tools.\n
* Experience in customer support or technical support environments.\n\n\n\n
*
* *\n\nWork Conditions\n\n
* Willingness to work in a 12x5 support model.\n
* Flexible to cover rotational shifts (2 shifts) as required by the team.\n
* Team players who can collaborate effectively with L2 support teams.\n\n\n\nSalary:\n\n
* 25,000.00 MXN Monthly\n\n\n\nBenefits: \n\n
* Grocery Tickets
- 12% of base salary\n
* Saving funds
- 12% of base salary\n
* 30 days of Christmas bonus\n
* 12 days of vacations\n
* 50% Vacation bonus\n
* 5 personal days per year\n
* Medical insurance (You and your family)\n
* Life insurance\n
* Opportunity to grow in the company \n\n\n\nIf you are interested, please apply \u0026 we will call you ASAP.\n\n#LI-LATAM\n\nAbout NTT DATA\n\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are one of the world\u0027s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R\u0026D.\n\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client\u2019s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @ and @ email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, DATA endeavors to make accessible to any and all users. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.