Staff Vice President, Technology Operations

The Vice President of Securitas Global Client Americas (GCA) provides strategic leadership and operational oversight to a portfolio of accounts with revenues exceeding $100 million. This role is accountable for driving exceptional and efficient service delivery, account leadership related to operations, fostering innovation, and deepening strategic client partnerships across global and regional markets. The VP leads a team of Program Directors (PD's) and collaborates closely with regional market leadership and operations to ensure consistent, high-quality service, client retention, and profitable growth. Champion a culture of operational excellence by ensuring consistent, high-quality service delivery across all client sites through collaboration with Region leadership, account ownership, structured performance reviews, service audits, and corrective action plans.
Build strategic partnerships with clients through regular engagement, quarterly business reviews, proactive management of security operations, and co-creation of innovation roadmaps aligned with client goals.
Support contract negotiations, renewals and expansions by coordinating alignment between GCA Region, client, Program Directors and other Regional leadership.
Regularly conduct portfolio performance assessments to ensure team adherence to individual strategic account plans and assess the overall delivery health and profitability of the portfolio. Operational and Financial Performance
Monitor and interpret portfolio financial performance trends and advise the GCA President and Regional team on risks and opportunities, providing recommendations.
implement corrective actions to optimize performance and margin.
Facilitate communication and alignment across Finance, Regional Operations, and GCA Region to support accurate billing, collections, and overall financial health of the assigned portfolio.
Support business planning and budgeting efforts by coordinating alignment between Program Directors, Regional Operations, and the GCA President.
Coach and influence Program Directors in strengthening client relationships, enhancing commercial awareness, ensuring consistency, and optimizing operational coordination across regions.
recognize excellence and address performance gaps with urgency.
Global Responsibility
Support clients in evaluating and implementing global security strategies; Cultivate strong relationships with global partners (Certified Partner Program) to enhance service delivery and consistency.
Monitor and evaluate global service delivery performance; share GCA best practices with global operations.
Must have the ability to speak, read, and write Spanish and English.
Must be fluent in conversational English
Education/Experience: Bachelor's degree and 5 or more years of experience in a field related to the security industry and/or business management, and substantial, progressively responsible experience in the security industry, including supervisory experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Regular use of vehicle required in the performance of duties.
Frequent travel to client sites for oral presentations, group meetings, and site surveys.
Directing, motivating, training, coaching, and disciplining staff in a positive manner.
Reading and analyzing large volumes of reports and financial data, including computer usage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.