Compliance Operations Manager

Job Summary The Customs Operations and Compliance Manager - RFE; must manage, administrate and supervise bonded warehouse operations, regulatory compliance, risk mitigation, and operational coordination to ensure smooth logistics processes and compliance with customs regulations, meeting customer expectations through company policies. This role will also lead the development and implementation of the RFE operations strategy and play a key role in establishing the Center of Excellence in Monterrey, ensuring operational readiness, scalability, and cross-functional collaboration across all Mexico-based initiatives. Performance Standards: Performance standards include a wide range of responsibilities that highlight the CSR Manager's ability to contribute to the company's growth and maintain high levels of customer satisfaction. Collaborating closely with sales team and senior leadership to formulate and execute strategic initiatives that align with the company's goals and objectives. Actively managing and supporting the professional growth and development of team members through training, coaching, and performance feedback. Supporting Mexico-based sales personnel and RFE specialists to ensure integration, alignment, and efficient launch of new business initiatives. Establishing clear and effective lines of communication with Senior Leadership and Sales teams to ensure alignment and collaboration across departments. Performance Metrics: Developing and maintaining comprehensive customer service performance metrics to measure and continuously enhance the quality of service provided, resulting in a 15% increase in customer satisfaction scores. Team Management : Directly managing, directing, and supervising the associates, fostering a collaborative and inclusive team-oriented work environment. Inventory Control : Constantly monitor the control of materials entries, withdrawals, inventory, transformations, and losses, and perform the reconciliation of customs declarations between the customs broker and the bonded warehouse. Authority Compliance : Guarantee permanent and uninterrupted access to the inventory of materials, ensuring the accuracy of the information to Mx Customs. Strategic Flexibility: Act as both an operational and general management leader, balancing compliance oversight with growth initiatives, process design, and new business integration. Bachelor's degree in international Trade, Logistics, Supply Chain Management, Business Administration, or a related field. ~4-5 years years of progressive preferably in manufacturing, logistics, or distribution environments. ~ Bilingual fluency in English and Spanish (written and verbal). ~ Advanced degrees or certifications in warehouse management, trade compliance, and/or customs, are preferred. ~ CTPAT, OEA, or other recognized compliance certifications are highly desirable. ~ Proficiency in warehouse management systems (WMS), ERP platforms, and customs compliance software. Advanced knowledge of Mexican customs regulations, SAT requirements, and Recinto Fiscal operations. Strong understanding of inventory control, cycle counting, and reconciliation processes. Familiarity with health, safety, and environmental regulations (NOMs). Detail-oriented with a commitment to compliance and operational excellence. Regulatory Compliance: Ensuring strict adherence to import/export regulations, including customs documentation, tariffs, and trade compliance, to facilitate seamless international transactions and provide on time visibility of the materials in the warehouse. Conflict Resolution: Proactively identifying and resolving any conflicts or issues that may arise during the import/export process, mitigating potential disruptions to operations. Quality Control: Implementing quality control measures to guarantee the accuracy and integrity of all import/export documentation and inventory, minimizing errors and delays. Performance Metrics: Establishing and tracking key performance indicators (KPIs) related to customer service, import/export efficiency, and compliance, and reporting progress to senior leadership. Center of Excellence Leadership : Lead all operational activities related to the RFE program, while supporting the design, setup, and implementation of the Center of Excellence in Monterrey, serving as a key liaison between operations, compliance, and commercial teams. The working conditions for this role encompass a dynamic and fast-paced environment with several key aspects: Periodic travel may be required to attend international trade exhibitions, meet with key clients, or oversee aspects of the import/export process in different locations. While the standard workweek applies, the role may require flexibility in working hours to accommodate customer demands or address critical issues outside regular business hours. Technology : Proficiency in various software and technologies related to import/export management, customer relationship management (CRM), and data analysis is essential to perform the role effectively. Deadline-Driven: Import/export operations often work on tight schedules, requiring attention to detail and the ability to manage multiple tasks efficiently to meet deadlines.