Client Onboarding Specialist Mexico
hace 4 semanas
The Opportunity
- ????Work on client’s KYC documents, using KYC applications and email tickets
- ????Review and verify the KYC documents submitted by the clients, to ensure documents are authentic and valid
- ????Validate the Proof of Residence submitted by the Clients
- ????Flag suspicious documents and escalate to the relevant team
- ????Respond to the Client’s enquiries regarding their applications or to upgrade to a higher tier
- ????Update Client’s information upon request
- ????Comply to Kraken’s Anti-Money Laundering policies and procedures
- ????Ensure that work is compliant to Kraken’s Quality and Risk guidelines
- ????Provide 6 star experience to the Clients in every interaction
- ????Ensure that process guidelines are followed in verifying the client
- ????Work with the team to meet the business objectives
- ????Leverage feedback for continuous improvement to the client onboarding process
- ????Minimum of 2 years experience in client service or business support role in a global shared services setting
- ????Strong cryptocurrency knowledge and passion
- ????Deep understanding of client satisfaction, dissatisfaction and NPS metrics
- ????Intellectually agile; able to grasp new concepts, ideas and changes to processes
- ????Ability to explain resolution and step by step processes to clients or internal co-workers when necessary
- ????Strong attention to workflow processes and details
- ????Proper business email etiquette with expertise in building and maintaining strong relationships with clients
- ????A high degree of personal organization and good time management
- ????Innovative thinking and creative problem-solving
- ????Highly developed interpersonal skills at all levels to achieve collaborative outcomes
- ????Deep orientation in data privacy and security
- ????Well-developed presentation skills and confident demeanor
- ????Strong verbal and written English communication skills
- ????Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days
- ????No attendance or schedule adherence issues
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