Client Onboarding Specialist Mexico

hace 4 semanas


México BeInCrypto A tiempo completo

The Opportunity

  1. ????Work on client’s KYC documents, using KYC applications and email tickets
  2. ????Review and verify the KYC documents submitted by the clients, to ensure documents are authentic and valid
  3. ????Validate the Proof of Residence submitted by the Clients
  4. ????Flag suspicious documents and escalate to the relevant team
  5. ????Respond to the Client’s enquiries regarding their applications or to upgrade to a higher tier
  6. ????Update Client’s information upon request
  7. ????Comply to Kraken’s Anti-Money Laundering policies and procedures
  8. ????Ensure that work is compliant to Kraken’s Quality and Risk guidelines
  9. ????Provide 6 star experience to the Clients in every interaction
  10. ????Ensure that process guidelines are followed in verifying the client
  11. ????Work with the team to meet the business objectives
  12. ????Leverage feedback for continuous improvement to the client onboarding process
Skills you should HODL
  1. ????Minimum of 2 years experience in client service or business support role in a global shared services setting
  2. ????Strong cryptocurrency knowledge and passion
  3. ????Deep understanding of client satisfaction, dissatisfaction and NPS metrics
  4. ????Intellectually agile; able to grasp new concepts, ideas and changes to processes
  5. ????Ability to explain resolution and step by step processes to clients or internal co-workers when necessary
  6. ????Strong attention to workflow processes and details
  7. ????Proper business email etiquette with expertise in building and maintaining strong relationships with clients
  8. ????A high degree of personal organization and good time management
  9. ????Innovative thinking and creative problem-solving
  10. ????Highly developed interpersonal skills at all levels to achieve collaborative outcomes
  11. ????Deep orientation in data privacy and security
  12. ????Well-developed presentation skills and confident demeanor
  13. ????Strong verbal and written English communication skills
  14. ????Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days
  15. ????No attendance or schedule adherence issues
#J-18808-Ljbffr

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