OEM Customer Service Representative
hace 1 semana
Qualifications Required: - Minimum 3 years of experience in OEM customer service positions (manufacturing environment) International Business Administration degree or equivalent Strong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level) Advanced knowledge in the use of ERP (SAP S4/HANA preferably) Bilingual (Strong ability to write, translate, listen and speak in English). Negotiation skills. Formal and professional in dealing with internal customers. Strong communication skills. Ability to understand customer documents, product catalogs, promotions, manuals, instructions, requirements, etc. Summary of Job Duties: Responsibilities for this role include providing superior customer service in both English and Spanish to National and International accounts in all OEM markets. Coordinating the order-management process from placement of orders through shipment by performing the following duties: - Processing customer orders and requests through a highly technical environment of EDI as well as manual order entry. Coordinating customer requirements and logistics with the production facilities to ensure correct and timely delivery. Frequent contact with production plants and distribution centers to coordinate scheduling and order fulfillment. Handling and resolving customer complaints which includes taking responsibility for solving customer problems by either providing the information directly or getting the customer to the correct person who can. Provide delivery information regarding availability, scheduling, managing back orders, and tracking shipments. Provide cross reference part number information for basic products and when further assistance is required, coordinate communication between the customer and other technical resources. Facilitate customers through the organization - "One Face to the Customer." Provide all needed response and communication directly to the customer either via own knowledge base or obtained from other pertinent support areas. Maintain appropriate customer files/documentation. High volume email and telephone communications. Process, maintain and adhere to all relevant IATF 16949/ISO 9001 Quality Documents including procedures, work instructions, customer specific requirements and routing instructions in DMS. Process returns, issue timely credit/debit transactions. Function as a team member with other Customer Service personnel to assure smooth operation of the department and promote continuous improvement. Support achievement of departmental, facility and corporate KPIs.
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OEM Customer Service Representative
hace 2 semanas
Ciudad Apodaca, N.L., México HALDEX PRODUCTS DE MEXICO SA DE CV A tiempo completoQualifications Required: Minimum 3 years of experience in OEM customer service positions (manufacturing environment) International Business Administration degree or equivalent Strong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level) Advanced knowledge in the use of ERP (SAP S4/HANA preferably) Bilingual (Strong ability to write,...
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OEM Customer Service Representative
hace 2 semanas
Ciudad Apodaca, Nuevo León, México HALDEX PRODUCTS DE MEXICO SA DE CV A tiempo completoQualifications Required:Minimum 3 years of experience in OEM customer service positions (manufacturing environment)International Business Administration degree or equivalentStrong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level)Advanced knowledge in the use of ERP (SAP S4/HANA preferably)Bilingual (Strong ability to write,...
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OEM Customer Service Representative
hace 4 días
Apodaca, México HALDEX PRODUCTS DE MEXICO SA DE CV A tiempo completoRequired Qualifications: Minimum 3 years of experience in OEM customer service positions (manufacturing environment) International Business Administration degree or equivalent Strong proficiency in Microsoft Office (Emphasis on Excel at an intermediate level) Advanced knowledge in the use of ERP (SAP S4/HANA preferably) Bilingual (Strong ability to write,...
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OEM Customer Service Representative
hace 6 días
Apodaca, México HALDEX PRODUCTS DE MEXICO SA DE CV A tiempo completoRequired Qualifications: Minimum 3 years of experience in OEM customer service positions (manufacturing environment) International Business Administration degree or equivalent Strong proficiency in Microsoft Office (Emphasis on Excel at an intermediate level) Advanced knowledge in the use of ERP (SAP S4/HANA preferably) Bilingual (Strong ability to write,...
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OEM Customer Service Representative
hace 2 semanas
Apodaca, México HALDEX PRODUCTS DE MEXICO SA DE CV A tiempo completoQualifications Required:Minimum 3 years of experience in OEM customer service positions (manufacturing environment)International Business Administration degree or equivalentStrong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level)Advanced knowledge in the use of ERP (SAP S4/HANA preferably)Bilingual (Strong ability to write,...
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OEM Customer Service Representative
hace 2 semanas
Apodaca, México HALDEX PRODUCTS DE MEXICO SA DE CV A tiempo completoQualifications Required:Minimum 3 years of experience in OEM customer service positions (manufacturing environment)International Business Administration degree or equivalentStrong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level)Advanced knowledge in the use of ERP (SAP S4/HANA preferably)Bilingual (Strong ability to write,...
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OEM Customer Service Representative
hace 2 semanas
Apodaca, México HALDEX PRODUCTS DE MEXICO SA DE CV A tiempo completoQualifications Required: - Minimum 3 years of experience in OEM customer service positions (manufacturing environment) - International Business Administration degree or equivalent - Strong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level) - Advanced knowledge in the use of ERP (SAP S4/HANA preferably) - Bilingual (Strong ability...
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OEM Customer Service Representative
hace 2 semanas
Apodaca, México HALDEX PRODUCTS DE MEXICO SA DE CV A tiempo completoQualifications Required:Minimum 3 years of experience in OEM customer service positions (manufacturing environment)International Business Administration degree or equivalentStrong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level)Advanced knowledge in the use of ERP (SAP S4/HANA preferably)Bilingual (Strong ability to write,...
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OEM Customer Service Representative
hace 2 semanas
Apodaca, México HALDEX PRODUCTS DE MEXICO SA DE CV A tiempo completoQualifications Required:Minimum 3 years of experience in OEM customer service positions (manufacturing environment)International Business Administration degree or equivalentStrong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level)Advanced knowledge in the use of ERP (SAP S4/HANA preferably)Bilingual (Strong ability to write,...
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OEM Customer Service Representative
hace 2 semanas
Apodaca, México HALDEX PRODUCTS DE MEXICO SA DE CV A tiempo completoQualifications Required: Minimum 3 years of experience in OEM customer service positions (manufacturing environment) International Business Administration degree or equivalent Strong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level) Advanced knowledge in the use of ERP (SAP S4/HANA preferably) Bilingual (Strong ability to write,...
