Hardware Asset Management Specialist
hace 2 semanas
Job Description - Hardware Asset Management Specialist (Americas) (24000408)
Hardware Asset Management Specialist (Americas) - ( 24000408 )
HARDWARE ASSET MANAGE MENT SPECIALIST , AMERICAS
About Us
WSP is a global leader in engineering and professional services . We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide . In order to achieve the priorities and enablers defined for IT Services in support of the business strategy , IT is undertaking a global transformation program . This role is part of the Americas Hub , reporting to the IT Service Manager. Position Summary
The Hardware Asset Manage ment Specialist will be responsible for hardware asset management lifecycle operational activit i es within the Hub and for ensuring Hub teams update and maintain asset s in accordance with defined processes, operating proc ed ures and policies.
Job Responsibilities :
Responsibilities of this role include (but are not limited to):
Provide management of the C onfiguration Management Data Base (CMDB) to record and manage inventory details of hardware assets and the relationships of those assets to services (Configuration Items) throughout their lifecycle , to include reviewing dependencies and attribute mapping.
Ensure procured and leased assets are maintained through Hub operational alignment to processes, standard operating procedures, and policies .
Work in alignment with procurement to ensure timely ordering and delivery of assets to meet service levels and provide a positive user-experience, especially for onboarding and to ensure business productivity resulting from break/fix , (typically Task and/or Incident driven activity).
Manage asset lifecycles by determining which assets have reached the end of life and need to be replaced (ensuring end - of - life hardware is returned) . E xecute refresh activity through established operational processes.
Make sure asset disposals are executed according to the defined polic ies to meet security controls and compliance standards.
Validate asse ts created through Advanced Ship ping Notices in readiness to receive incoming deliveries and manage onward deployment.
Perform verification and audit of CMDB content, co mpare hardware assets with actual inventory , initiate corrective actions and track through to completion.
Work in alignment with project s for activities relating to facilities management (office open, move, close) to validate / adjust asset records and site information as necessary.
Support the Change Enablement close - out process to ensure all assets have been updated prior to any Change being closed and corrections are made locally i.e., through Hub operations executing the Change.
Through local governance and by preparing detailed audit information and operational metric s analysis , (using PowerBI dashboards as the single source of truth) , highlight operational gaps and issues that require focus , ensure these are addressed as required in alignment with ITSM practices.
Where processes and/or operating procedures may need adjusting to drive improvement , raise as required to ITSM Practice s and provide feedback / inputs as necessary.
Support t ransitional activities as operations are internalized and share Knowledge as required .
Skills and Qualifications:
Required
A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
4-6 years of experience working in an ITIL aligned operational role ( Asset Management or similar) .
Solid knowledge and experience of ServiceNow.
Enthusiasm and dedication to drive continual improvement and, or change.
Excellent analytical and communication (both verbal and written) skills.
Experience of working to (and exceeding) Service Level Agreements.
Process orientated with a methodical and planned approach to achieving goals.
Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
Be comfortable with ambiguity, thrive on change and engender a collaborative approach.
Act as an advocate for the IT Organisation both externally and internally.
Excellent written and spoken English is required , with additional competency in French or Spanish as an asset.
Preferred
Bachelor’s degree in Information Technology or a related field.
Primary LocationPrimary Location Colombia Other Locations
Other Locations Chile, Brazil, Peru, Mexico, Argentina, Trinidad and Tobago #J-18808-Ljbffr
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