** PRODUCT OWNER **

Seeking a skilled CX Product Owner to lead the development and execution of digital products that enhance customer experience across the enterprise. This role serves as the critical link between business strategy and technology delivery, ensuring that product backlogs reflect strategic priorities and deliver measurable business value. The CX Product Owner collaborates closely with business product managers, delivery teams, architects, and stakeholders to drive successful outcomes. This role focuses development and execution of a comprehensive Direct-to-Consumer (D2C) digital product that goes beyond selling batteries and adjacent products. This role will design and deliver an integrated customer experience platform that includes services such as home delivery, installation, and other value-added capabilities.
Define and own the vision for the D2C digital product, encompassing e-commerce, service delivery, and customer engagement capabilities.
~ home delivery, installation scheduling, loyalty programs).
~ Manage the entire digital product lifecycle from concept to launch, serving as the voice of customer to technology teams.
~ Collaborate with IT, operations, and regional teams to ensure seamless delivery, launch, and adoption.
~ Oversee execution of product features through build, test, and rollout phases.
~ Ensure robust testing (unit, integration, UAT, regression, performance, security) and manage defect triage and resolution.
~ Validate technical and business readiness for production deployment, including training and communication plans.
~ Act as a digital product evangelist to build awareness within the organization. Represent the digital product in steering committees and governance forums.