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Customer Account Manager
hace 1 hora
Own client relationships in a scaled, venture-backed corporate catering company
About Club Feast
Club Feast is a national corporate catering platform serving companies across major U.S. markets. We deliver reliable, high-quality meal programs at scale through strong restaurant partnerships and disciplined operations.
We are backed by General Catalyst (Airbnb & Snapchat investors) and led by experienced operators from high-growth companies. Club Feast is built to scale with clear ownership, systems, and leadership access.
About the Role
We are hiring an Account Manager to join our core client experience and retention team.
This is a fully remote role , supporting U.S. clients and working primarily during U.S. business hours . You will own client relationships end-to-end, ensuring satisfaction, retention, and account growth.
You’ll work directly with the COO, CEO and senior leadership , supporting strategic accounts and contributing to company-wide growth initiatives.
This role is ideal for someone who wants real responsibility, leadership exposure, and a clear growth path in a scaled, venture-backed company.
What You’ll Do
Client Relationship Management
Own and manage a portfolio of U.S.-based client accounts
Serve as the primary point of contact for clients
Ensure a consistently high-quality client experience
Account Growth & Retention
Create tailored food program proposals
Upsell new services, events, and expanded programs
Identify risks and opportunities before they impact retention
Cross-Functional Collaboration
Partner with Sales, Operations, and Restaurant teams
Maintain accurate account data in HubSpot
Share client insights and feedback with leadership
What Success Looks Like (First 90 Days)
Independently managing assigned client accounts
Building trust with clients and internal teams
Driving retention and account expansion
Becoming a trusted partner to leadership
Who You Are
Excellent written and verbal English communicator
Highly organized and detail-oriented
Comfortable managing multiple accounts
Experience in hospitality, concierge, or client services is a plus
Strong Excel and CRM skills (HubSpot preferred)
Why Join Club Feast
Work closely with the CEO, COO and senior leadership
High ownership and accountability
Remote-first, globally distributed team
Clear growth path into senior or strategic account roles
Join a well-funded company building a category-defining platform
