Onboarding Analyst

hace 2 meses


Guadalajara Jal, México Kushki Pagos A tiempo completo

Es el responsable de ejecución de las actividades propias del proceso de Onboarding y Ongoing de los comercios con el fin de asegurar el cumplimiento y contribuir al éxito general en los objetivos de negocio, enfocados en la experiencia del cliente, para lograr el fortalecimiento de las relaciones comerciales y realizar los planes de acción para los factores de alerta que se presenten durante la vida del cliente en Kushki.

¿Cuáles serán tus funciones principales?

  • Responsable de solicitar, asignar y configurar las afiliaciones a tasa natural y/o genéricas a los clientes, asegurando el equilibrio entre costo y políticas de riesgo de las marcas
  • Efectuar proceso de calificación de afiliaciones (3DS, MSI, ValesEs responsable de realizar la correcta creación y parametrización de los usuarios de acuerdo a las condiciones acordadas por el equipo comercial y/o contratos
  • Atender de manera oportuna las solicitudes de mantenimiento de los clientes recibidas mediante tickets.
  • Trabajar en conjunto con el Onboarding Manager y el Onboarding Team en las ejecuciones de procesos, políticas y programas internos de gestión
  • Identificar oportunidades de mejora y proponer planes de acción para mejorar el proceso.
  • Asegurar el cumplimiento de los niveles de servicio.

Nuestro Onboarding Analyst deberá cumplir con los siguientes requisitos:

Profesional en Ingeniería Industrial o Licenciatura Económico-Administrativa

  • Inglés Intermedio y/o Avanzado.
  • Microsoft Office Intermedio/Avanzado.
  • Manejo de herramientas de BPM, SQL (deseable).
  • Manejo de Salesforce (deseable

Al menos 2 años de experiencia en roles similares o equipos de Operaciones.

Deseable experienciaen banca, pasarela de pago, Fintech y/o Adquirentes.

Experiencia en banca, servicios financieros, empresas de tecnología y/o pasarelas de pago (deseable) estandarización y operación de procesos.

Enfoque en afiliaciones.

Conocimiento en portafolio de productos y servicios financieros.

Conocimientos en portafolio de Pasarelas de pago.

En Kushki pensamos en ti y en tu bienestar. Creemos que lo más valioso de la organización son las personas, y por eso te ofrecemos:

️ Trabajo híbrido

️ Acceso a plataformas de capacitación y entrenamiento constante

???? Días de recarga de vacaciones

El día de tu cumpleaños libre

Convenios con universidades e institutos en la región, para que continues con tu formación profesional

#J-18808-Ljbffr
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