Clinical Customer Service Representative
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Working Hours
Fluent English & Spanish (Written + Verbal)
About the Role
We're hiring a Bilingual Medical Customer Service Representative to support patients throughout their healthcare experience by providing compassionate, accurate, and timely customer support. Phone support Chat support Billing and insurance inquiries This is a fully remote healthcare customer support role with consistent hiring opportunities as the team continues to grow. Patient Support & Communication Chat Medical services Billing questions Deliver compassionate, patient-first customer service in every interaction Maintain professionalism, empathy, and responsiveness throughout the patient journey Appointment Scheduling & Service Coordination Coordinate with internal healthcare and support teams Escalate complex patient concerns appropriately while maintaining trust and clarity CRM Documentation & Compliance Maintain accurate patient interaction records within the CRM Follow HIPAA, confidentiality, and healthcare data security standards Protect patient information and maintain privacy at all times Customer Service & Issue Resolution Troubleshoot service-related or platform-related issues Support positive patient experiences across all communication channels Adapt quickly to changing workflows, tools, and operational updates Team Collaboration & Operational Support Participate in onboarding, training, and ongoing development sessions Contribute to process improvements and support team collaboration Minimum 1 year of customer service experience Healthcare, medical support, or patient services experience preferred Language Fluent English and Spanish communication skills (written and verbal) Technical Skills CRM systems Slack Zoom Associate's or Bachelor's degree preferred Reliable remote work setup and stable internet connection Medical billing support Experience supporting patients through: Live chat Respond to patient inquiries across phone, email, and chat Schedule appointments and assist with service-related questions Update CRM records and maintain accurate documentation Support patients with professionalism, empathy, and urgency Maintain compliance and confidentiality standards throughout the day In short: you'll help patients feel supported, informed, and cared for throughout their healthcare experience. Accuracy and completeness of CRM documentation Patient satisfaction and service quality scores Fully remote healthcare customer support opportunity Strong focus on patient experience and meaningful support work Medical customer service Healthcare Support Lead Thrive in fast-paced customer support environments Want to grow within healthcare support and patient services This is a strong opportunity to build a long-term remote career in healthcare customer support.
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