Boutique Manger, Palacio Monterrey

This is a FIXED TERM Contract. Potential opportunity to convert to full time at the end of this term.* This role is the leader of the business. Responsible for ensuring the culture is captured. Represents a part of a larger luxury market and is responsible for ensuring the highest quality standards, hiring the best, to ensuring the best visuals, understanding the product and the client. This position must also understand the importance of relationship building within their local community for the events and relationships to know the climate. Responsible for upwards communication. Achieves sales budget & revisions, motivating the team to achieve sales targets, and promoting the boutique's goal Listens to sales team to liaise feedback to Directors Collaborates with Buying and Planning and Inventory to discuss appropriate stock levels to achieve targets Stays abreast of and keeps the team up-to-date on all Product Knowledge trainings Sets example for exceptional customer service, ensuring Client Advisors exude the CL spirit and ability to conduct our selling ceremony with every single customer in every encounter BRAND AMBASSADOR Represents the brand as a CL ambassador by promoting the brand culture and core values. Facilitates outreach through networking with key groups in market to build relationships TEAM PERFORMANCE Leads and inspires a team to deliver exceptional customer service while instilling the Company values Organizes and oversees onboarding and trainings with new team members to ensure they are well-versed and confident when educating guests, our approach to customer service, and the overall brand ethos Ensures team members have comprehensive knowledge of luxury standards, products, materials, and craftsmanship enabling them to provide expert advice Establishes and communicates clear performance goals and KPIs for the team, regularly reviewing individual and collective performance Provides feedback, motivational strategies, and coaching to enhance team members' sales techniques, operational processes, and customer interactions Recognizes and celebrates outstanding performance, fostering a culture of achievement and excellence Actively identifies skill gaps or areas of opportunity within the team and collaborates with the head office to facilitate relevant actions and skill development training. Coaching on the spot encouraged Maintains composure under pressure and guides the team through challenging, high-stress situations, ensuring a seamless customer experience BOH & STOCK MANAGEMENT Trains and leads the team to ensure proper inventory handling, adherence to procedures, and recordkeeping Collaborates with the inventory control team to conduct monthly cycle counts and annual inventory, ensuring accurate reconciliation and minimizing stock discrepancies Responsible for boutique inventory results Coordinates closely with cross-functional teams, including warehouse, Logistics, and Finance, to optimize inventory processes and address challenges Manages and supports stock levels through direct communication with manager as well as the Buying Team to maximize sell-through Maintains supply of store supplies and assets while balancing operating expense that is mindful of budget Ensures all team members are trained and adhere to all policies and procedures Enforces risk management policies to minimize losses from fraudulent activities Supports and maintain visual merchandising standards including lighting, repairs and overall maintenance INTERDEPARTMENTAL MANAGEMENT Awareness of and active in working with all departments in the Head Office Leads team to success by recruiting top tier candidates, in partnership with HR, in the recruiting process, selecting top-tier candidates who align with the CL core values, technical proficiencies, and image Communicates to either Manager or directly with interdepartmental heads in Corporate (depending on the need) to give feedback or get support Feedback Loop: responsible for communicating customer, staff, and retail partners feedback, product suggestions, and market trends to relevant department heads as well as their Retail Director Share local market insights and competition analysis with Retail Director, to support strategic decision making for the CL Brand in the local market Familiarity with online tools and Apps to operate day-to-day business. Booxi (online appointment system), NPS (Store feedback), Loubilink (Internal app for clienteling), Order Management System, Adyen, Power BI (business analysis platform), Salesforce Bachelor's degree ~8 + years of experience in Boutique Management or similar role ~ Demonstrates proficiency with multiple online tools/ Apps ~ could include overnight, evening, weekend, holiday and call in shifts ~ Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour. Our people are at the heart of our brand. Our colleagues have in common the passion and dedication to our Brand, and its continued success. The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us.