Transportation Damages Analyst
hace 4 semanas
We’re proud to say we’ve been named one of "Super Empresas Expansión 2023 Top Companies"
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Juriquilla, Querétaro office
Responsibilities:
- Set daily, weekly and monthly tasks to follow-up on each pre and after breakdown and track resolution time frame
- Adjust physical damage claims including unreported damage claims and negotiates directly with insurance company adjusters, claimants, and third-party claimant representatives upon receipt of critical information.
- Discuss and report accidents, damages, preventability and processes with commercial vehicle operators to adjust full process.
- Answer calls from drivers who have a maintenance issue with their equipment.
- Selects, directs and manages vendor relationships including towing companies, body shops, garage and parking/storage yards to get accurate costs as needed in settlement of damages
- Updating and posting payments for repairs.
- Order police reports, Set-up new damages files, confirmation of loss to insurer & broker
- Communicate with the Claims team as well as the Safety/Compliance team (and others as necessary) on any relevant items
- Locate the appropriate vendor closest to the breakdown (search database and websites for repair facility) to ensure minimum wait time and quality repairs to minimize cost
- Maintain contact with both the shops and vendors to ensure the repairs are completed in an orderly manner
- Communicate with Dispatch and Maintenance Departments, relaying maintenance information and timeline for resolutions and Track resolution time frames, making outbound calls to dispatch appropriate service to drivers/ owner operators
- Communicate any service disruptions and route changes due to down equipment to dispatch
- Maintain contact with vendor(s) during repair to ensure specific requirements are being met and coordinate payment methods to vendors.
Requirements
- Associates Degree in a relevant field, or 2 years of experience in trucking, damages or safety and compliance is preferred.
- Damages and claims adjuster profile and experience is a must
- Previous experience as a transportation company is an asset
- Report Generation: Possesses the ability to generate simple reports using basic functions in software and/or writing basic queries
- Knowledge of C-TPAT is an asset
- National and international operation Knowledge
- Availability to work either a Saturday or Sunday as part of your regular weekly schedule required
- Effective communication written and spoken with all stakeholders involved in operation #J-18808-Ljbffr
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