Phone specialist/marketing

Hace 6 días

Naucalpan de Juárez Méx, Naucalpan de Juárez (municipio); Estado de México SpotOn Jornada completa

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About SpotOn We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. This role requires a high level of project management, stakeholder coordination, and technical expertise to drive efficiency and ensure client satisfaction. Your success will be measured by key performance indicators, including time-to-install, activation rates, and overall client experience (NPS/CSAT). Partner with Success and Support teams to ensure smooth post-installation transitions and long-term client adoption. Conduct detailed configuration calls, aligning system setup with complex multi-location operations and client workflows. Ensure technical components are thoroughly tested and validated to minimize go-live risks. Maintain comprehensive documentation in CRM and project management tools for team visibility. Develop and refine onboarding playbooks, using data and client feedback to enhance processes. Analyze onboarding performance trends to identify operational efficiencies and improve client outcomes. Lead internal training and contribute to knowledge-sharing initiatives to strengthen team capabilities. Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. Review and verify outcomes before submission to maintain consistency and high-quality standards. Exceptional executive communication and presentation skills, engaging senior stakeholders to drive alignment. Advanced proficiency in virtual training, remote onboarding, and implementation best practices. Experienced with CRM platforms (e.g., Salesforce), project management tools, and data-driven reporting. Skilled in client-facing project management or onboarding, managing complex rollouts successfully. Bachelor's degree in Hospitality Management, Business Administration, or a related field required. Fluent in English and Spanish (written and verbal). Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Visa sponsorship is not available for this role.

Phone specialist/marketing

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