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LEAD, Site Reliability Engineering
hace 1 mes
Royal Caribbean Group
. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Global eCommerce
has an exciting career opportunity for a full time
Lead Site Reliability Engineer
Manager, Site Reliability Engineer
Lead Site Reliability Engineer (Lead SRE) will assist the SRE Manager in support of the Royal Caribbean website ($183M gross revenue in 2021) using application and user performance data to guide informed decision making. The Lead SRE will use site performance metrics collected by various sources and tools to support the following tasks: the initial triage of critical production incidents, analysis of bugs, implementing best practices in site reliability engineering, optimizing infrastructure, ensuring seamless collaboration between internal teams and external service providers, among other operational initiatives.
Review ticket analysis and approve closure of tickets/incidents
Synthesizes and communicates incident details to the production team, stakeholders, including executive level stakeholders.
Create reports on new deployment build performance for product teams to ensure quality.
Ensure System Reliability and Performance
Adjust health thresholds and other monitoring settings based on historical performance.
Creates and maintains performance dashboards used by support and product teams.
Maintains alerting, communication, and documentation tool chain to ensure it is up to date and efficient.
Slack, Teams) with the scrum and marketing teams. 10+ years in Site Reliability Engineering (SRE), DevOps, or a related IT operations role.
Proficiency in cloud platforms such as AWS, AWS Elastic Beanstalk.
Advanced knowledge of monitoring and logging tools (AppDynamics, DataDog,
Splunk, New Relic, etc).
~ Ability to collaborate with Development, QA, IT, and external managed service
Bachelor's Degree:
In Computer Science, Information Technology, Engineering, or a related field.
Any monitoring and alerting tools equivalent to certification
Any certification or equivalent knowledge of IT service management
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law.
