Customer Services Manager

Hace 5 días

Monterrey NL, Monterrey (municipio); Estado de Nuevo León, México GSB Solutions Jornada completa EUR 90,000 Temporal
Customer Service Manager Customer Service Manager responsible for managing customer-facing IT/Telecom services, ensuring service quality, customer satisfaction, operational performance, and effective coordination across technical and virtual teams. 5+ years of experience in Customer Service / Service Management (RUN) customer-facing relationships , service performance, escalations, and operational governance. virtual/multidisciplinary teams Strong communication, stakeholder management, and problem-solving skills. Connectivity, Voice, Cloud and SD-WAN services. Microsoft Teams Cisco and Fortinet Manage the customer relationship and act as the primary service management point of contact . Ensure operational performance, SLA compliance, incident/escalation management, and continuous service improvement. Cisco-to-Fortinet migration project , ensuring service continuity and effective communication with the customer. 2 days per week at the office in Monterrey, Mexico . RUN Service Management and project/migration activities . ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (