Specialist, Reconciliation
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Collections Specialist — U.S. Collections (Advanced English)
Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus
Are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a Recovery Specialist to join our Recovery & Collections team, managing delinquent accounts in the U.S. consumer lending market — someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.
If you thrive in a fast-paced environment, love the satisfaction of closing an account, and want your earnings to reflect your results, we want to hear from you.
What You'll Do
- Own a personal queue of 1,500+ U.S. accounts, reaching out to customers by phone, text, email, and letter to set up payment arrangements
- Negotiate payment plans and settlements that get results while treating every customer with respect
- Handle inbound and outbound calls with confidence, using active listening and smart call control
- Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar
- Resolve problems and de-escalate conflicts like a pro
- Collaborate with a specialized, tight-knit collections team
- Meet — and beat — monthly collection goals and KPIs
- Work in full compliance with the FDCPA and all U.S. state and federal regulations
What You Bring
- Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers)
- 1+ years of U.S. market collections experience in a call center or retail environment
- Hands-on experience with 1–365 day delinquent accounts and an understanding of charge-offs
- Proven ability to negotiate and close delinquent accounts — this is the heart of the role
- Creativity and resourcefulness when working with delinquent customers — you'll have real latitude to find solutions
- A competitive, results-driven mindset — you like to win, and it shows in your numbers
- Coachability — you welcome feedback and follow through on what you commit to
- Adaptability to different personalities and the ability to stay cool under pressure
- Solid skills in MS Excel, Word, and Outlook, plus the ability to juggle multiple platforms at once
- Discretion with confidential and compliance-related information
- Flexibility to work Saturdays based on portfolio and business needs
What We Offer
- Uncapped collections performance bonus — your results set your ceiling
- ⏰ Monthly punctuality bonus
- Grocery vouchers (vales de despensa)
- Statutory benefits from day one (IMSS)
- Company-paid uniforms once hired
- Monthly Friday Recognition Event to celebrate top performers
- ➕ Additional company benefits and recognition programs
- Comfortable indoor office environment in Polanco
Schedule
- Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during daylight saving time)
Ready to put your English and negotiation skills to work? Apply today — we can't wait to meet you.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
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