UAT Coordinator
hace 4 semanas
The UAT Coordinator is responsible for User Acceptance Testing by performing manual web-based application testing. The individual should be aware of all phases of the development lifecycle and have a strong sense of how to operate as part of a team to accomplish customer experience and satisfaction goals.
Key Responsibilities:
- Providing regular updates to manager(s) and stakeholders on project status, issues, concerns, and successes
- Identifying and resolving customer issues, seeking direction when needed
- Responsible for identifying, routing, and/or managing customer inquiries to the appropriate area within the company
- Coordinating communications across internal, management, agency, and technology teams
- Facilitating necessary user-acceptance testing and/or post-launch remediation
- Analyzing metrics to understand opportunity areas and improvements
Job Requirements:
Preferred Qualifications:
Education and Experience
- Bachelor’s Degree or equivalent
- 2 or more years of related experience
Functional Skills
- Customer service mindset, strong attention to detail, and a keen sense of urgency
- Effective problem-solving, quantitative analysis
- Proficiency in MS Office
- Insurance or Banking industry experience
- Experience with web analytics and email management
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