Tech Support Customer Service Agent

Hace 5 días
Culiacán Sin, Culiacán (municipio); Estado de Sinaloa, México Shift4 Jornada completa
As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. Shift4 is expanding globally and hiring Customer Support Representatives to work with customers This is an onsite opportunity based at Shift4's Cuauhtémoc, Ciudad de México office. Summary: The Customer Service, Sr Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts. Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms. Use internal systems, knowledge bases, and tools to provide fast and accurate support. Educate users on self-service features and digital support tools. Manage multiple communication channels (phone, email, chat, ticketing) efficiently. Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools. Answer and resolve customer inquiries regarding gift card payment processing, hardware, software, accounts, loyalty and ecommerce. 1+ years customer service role Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred). Flexibility to work varied shifts in a 24/7/365 support team. Multilingualism is an asset (French, Spanish). #We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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