Application Engineer

hace 2 semanas

Santiago NL, México OPEN MIND Technologies AG A tiempo completo

WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING

We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 25years Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.

What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products
With hyper MILL we control CNC machines, and we have the highest standards for performance and part quality.

Do you have a passion for CAD/CAM technology, and would you like to contribute your know-how with us? Then act and send us your application

YOUR MAIN TASKS
  • Pre-sales demonstrations
    Conduct pre-sales demonstrations to showcase OPENMIND Technologies products features and capabilities to potential customers. Collaborate with the sales team to understand customer requirements and tailor demonstrations to address specific needs. Provide technical expertise during sales meetings to answer questions and address concerns.
  • Post-Sales Customer Support
    Act as the primary point of contact for customers seeking technical assistance after the sale. Troubleshoot and resolve software-related issues reported by customers. Collaborate with the team to escalate and resolve complex technical issues. Maintain regular communication with customers to update them on the status of their support requests.
  • Customer Training Services
    Develop and deliver comprehensive training sessions for new customers, ensuring a smooth onboarding process. Create training materials and tutorials to facilitate user understanding and adoption. Offer ongoing training sessions for existing customers, especially for new updates or features.
  • Documentation
    Create and update support documentation, including FAQs and troubleshooting guides. Document customer interactions and solutions for future reference and knowledge sharing. Perform testing of new software releases to identify and report any bugs or issues. Create instructional videos that effectively communicate complex concepts and processes.
  • Working with partners
    Collaborate with company partners to understand their needs and requirements. Participate in joint solution development projects with partners to create integrated solutions. Act as a liaison between the company and local partners, ensuring effective communication, collaboration, and successful project implementation.
  • Working with customers
    Offer consultation on technical aspects, feasibility, and best practices. Provide guidance on optimizing solutions to meet customer objectives. Ensure successful implementation of projects from conception to completion.
  • Trade Show Participation
    Participate in trade shows to showcase our software solutions, developing captivating demonstrations to highlight key features and benefits. Engage with potential customers and partners at trade shows to gather feedback and understand market trends.
YOUR PROFILE
  • Education
    • Bachelor’s degree in mechanical engineering, manufacturing engineering, industrial engineer, a related field, or comparable working experience.
  • Experience
    • At least 5 years of Manufacturing and/or CNC programming experience of multiple parts, materials, and metal removing processes.
    • Working with multiple CNC controls (Siemens, Haas, Fanuc, Heidenhain)
    • Working with milling and turning machines (multi-axis preferred)
    • Training as a machine tool operator, precision mechanic, toolmaker, mechanical engineer, or comparable training.
  • Technical Skills
    • Excellent computer skills (CAD/CAM, Office, Web)
    • Proficient in using and troubleshooting software applications.
    • Experience with remote assistance tools (experience with ticketing systems is a plus).
    • Analytical mindset to understand and troubleshoot complex technical problems.
    • Experience with CAM software
    • Experience with CAD software (Solidworks and Autodesk Inventor is a plus)
    • Strong GD&T knowledge.
  • Personal Skills
    • English language proficiency
    • Excellent communication skills, both written and verbal.
    • Strong interpersonal skills and the ability to build positive relationships with customers.
    • Strong problem-solving skills to identify and resolve software issues.
    • Strong organizational skills to manage and prioritize multiple support requests.
    • Dedication to providing excellent customer service and ensuring customer satisfaction.
    • Enthusiasm for innovative technologies and solutions.
    • Self-motivated individual who demonstrates independence and is highly goal oriented.
    • Ability to thrive in an autonomous work environment, proactively driving projects to successful completion.
    • Candidate must be a Mexican citizen or have permanent resident status.
    • Flexibility to travel domestically, and travel internationally occasionally (US Visa is a plus).
    • Valid driver’s license and car is required (The company provides a stipend for incurred expenses, maintenance, and usage).
WHY US?
  • Generous paid time off, including vacation days and 13 paid company holidays.
  • Strong compensation package: A fixed salary complemented by a variable commission structure.
  • Remote work available when not engaged in customer, partner, or company activities.
  • A stipend for personal car incurred expenses and usage.
  • Robust healthcare coverage (major medical insurance)
  • Promotion of personal development: Targeted job-related training measures and workshops.
  • Thrive in an international working environment: Engage in a dynamic and challenging role within a highly multinational, stable, and innovative company, supported by a well-established local team in Mexico and the US.
  • OPEN MIND Technologies culture: Experience a very open-minded culture with flat hierarchies and a high degree of creative freedom.
Become part of our team

If you want to take the next step in your career and become part of #TEAMCAMFORCE, apply today

17 subsidiaries around the world, over 360 motivated employees, one goal: As TEAMCAMFORCE, we work together on the future of digital manufacturing. We have been a leading manufacturer of high-performance CAD/CAM solutions for more than 25years and, as a pioneer in the field of 5-axis technology, we are still characterized by an undiminished spirit of innovation. With a passion for perfect programming and efficient manufacturing, we work together to make our CAD/CAM technologies better every day. What’s more, thanks to our close partnerships with all the major manufacturers in the machining industry, we think outside the box, meaning we always offer our customers the best solution.

Modern and passionate: We are located on every continent and globally networked across every national border. We cultivate open and active cooperation so that every employee can contribute their skills in the best way possible.

We are looking for people who contribute their ideas and talent, who want to make a difference, and are willing to give their best together with us. That is OPENMIND.

Become one of us– become a part of #TEAMCAMFORCE#J-18808-Ljbffr

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